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The best in the industry. Shipping and fulfillment is super fast. No customer complaints so far and I hope Gelato will continue to add more product lines
Hello, thank you for your positive review!
We're glad to hear that you're satisfied with our shipping and fulfillment speed and that you haven't received any customer complaints. We're constantly working to expand our product line and offer more options to our customers, so stay tuned for updates! If you have any suggestions for specific products you'd like to see, feel free to let us know.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
SO HELPFUL
Hello,
Thank you for your feedback! We're glad to hear that you found Gelato helpful. If you have any questions or need assistance with anything else, feel free to reach out.
Best regards,
Bart
Gelato Support Team
Gelato is one of the best P.O.D companies out there. Every time I contact customer service, I receive a thorough and quick response. I feel valued as a customer. Their products are high quality. 5 stars from me
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear about the excellent support you've received from our team and your satisfaction with the quality of our products. Ensuring our customers feel valued and content is our top priority. If you ever have more feedback or need assistance, please don't hesitate to reach out.
We appreciate your support!
Bart
Gelato Support Team
Tem sido muito boa, site dinâmico e intuitivo
Hi,
We really appreciate you taking the time to share your 5-star experience! Should you ever require assistance, our team is here to support you.
Best regards,
Michal
Gelato Support Team
I’m new to the Gelato app, and their service. However they have a seamless integration system, their product quality is bang on with the quality I sell in our Brick and Mortar stores and their customer service is amazing!
Hi, thanks for your review! Glad to hear that you're pleased with our integration and quality. Our support team is always here to help 24/7! Kind regards, Adeline
Sehr einfache Integration, intuitive Bedienung. Klare, verständliche Benachrichtigungen während Bestellprozessen. Gute Qualität von Papier und Bilderrahmen. Ich bin sehr zufrieden!
Hallo, danke für Ihre Bewertung. Es freut uns zu hören, dass Gelato für Sie wie erwartet funktioniert, und wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten. Falls Sie etwas von uns brauchen, sind wir 24/7 erreichbar. Mit freundlichen Grüßen, Bartosz
Absolutely amazing service! They print and ship out orders incredibly fast on a high-quality selection of products worldwide. Also, their team really cares about your success and will schedule a team meeting with you to plan out business goals and help you strategize your growth. Highly recommend!
Hi, thanks for your review. Great to hear that you enjoy our selection and speed! Our support and success team are here for your 24/7 as you continue to grow and scale your business. Kind regards, Adeline
Gelato has a very helpful staff, fast shipping, great quality. In two words: reliable printing partner!
Hi,
Thank you so much for the great feedback!
Looking forward to supporting your business growth in the future.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
Gelato can be good, but it can also be very bad. I was having a great experience for the first week, then Gelato started cancelling orders without notice (Customer pays, Gelato prints, Gelato Cancels without reason). Shipping time takes about 14 days for most of our orders, unwarranted cancellations have spontaneously shown up, and the live chat support has been useless as well. I do not recommend this app, use printful or a more reputable company.
Hi,
Firstly, we are very sorry that you have experienced this problem. Thank you for your time on the phone to provide more details - we appreciate the feedback very much as it helps us to build a better service for you and all our customers. As we discussed, few of your recent orders are re-routed to a different production partner and we expect the order to be delivered soon. We will track and followup until the order is delivered.
Once again, thank you for your feedback and for helping us to improve.
Regards,
Kyle
Customer Service Manager
Someone responded to my question in a timely manner and my problem was resolve. It was a pretty easy and seamless process.
Hi, thanks for your review! We're always happy to assist in any way possible and are here for you 24/7. You can count on us. Kind regards, Adeline