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I recently had the pleasure of using Gelato Print on Demand for my custom printing needs, and I must say that I am thoroughly impressed with their services. This innovative company has revolutionized the print on demand industry with their exceptional quality, efficient process, and extensive product range.
One of the standout features of Gelato Print on Demand is the remarkable print quality they offer. Whether it was a photograph, artwork, or text, the prints came out vivid, sharp, and true to the original. The attention to detail and color accuracy were top-notch, which is crucial when it comes to personalized prints. I was amazed at how accurately they reproduced the intricate details of my designs.
The process of ordering and customizing prints through Gelato Print on Demand was remarkably straightforward and user-friendly. Their online platform is intuitive, making it easy to navigate and select the desired product and specifications. Uploading my designs was a breeze, and the preview feature allowed me to visualize how the final product would look. Additionally, the platform provides real-time cost estimates, ensuring transparency and eliminating any surprises.
What sets Gelato Print on Demand apart from other companies is their extensive product range. They offer an impressive array of printing options, including art prints, posters, canvas, apparel, phone cases, and more. This variety allowed me to explore different creative possibilities and cater to various printing needs. The fact that they have printing facilities in multiple locations worldwide is also a major advantage, as it ensures fast and affordable shipping to customers all around the globe.
Customer service is another area where Gelato Print on Demand excels. Their support team was highly responsive and went above and beyond to address any queries or concerns I had. They were friendly, knowledgeable, and provided timely assistance throughout the entire process. Their commitment to customer satisfaction was evident in every interaction.
Lastly, I was pleasantly surprised by the competitive pricing offered by Gelato Print on Demand. Despite the exceptional quality and extensive range of products, their prices were reasonable and often more affordable than other print on demand services. This made it easier for me to experiment with different designs without breaking the bank.
Overall, I cannot recommend Gelato Print on Demand enough. Their commitment to excellence, top-notch print quality, user-friendly platform, wide product range, and outstanding customer service make them a true game-changer in the custom printing industry. Whether you're an artist, a business owner, or someone looking to create unique personalized items, Gelato Print on Demand is the go-to choice for all your printing needs.
Hello,
Thank you for sharing your wonderful experience with Gelato Print on Demand! We're thrilled to hear that you were thoroughly impressed with our services and found our company to be innovative and exceptional in the print on demand industry.
We take great pride in delivering remarkable print quality, and it's fantastic to hear that your prints came out vivid, sharp, and true to the original. Our attention to detail and color accuracy is a top priority, ensuring that your personalized prints are of the highest quality and faithfully represent your designs.
We're glad that our ordering and customization process was straightforward and user-friendly for you. Our intuitive online platform is designed to make it easy for you to navigate, select your desired products, and customize them to your specifications. We understand the importance of visualizing the final product, and our preview feature allows you to see exactly how your designs will look before placing your order. Real-time cost estimates also provide transparency and eliminate any surprises, giving you full control over your printing projects.
Our extensive product range is aimed at providing you with a wide array of printing options to unleash your creativity. From art prints to apparel, phone cases, and more, we strive to cater to diverse printing needs. With our printing facilities located in multiple locations worldwide, we ensure fast and affordable shipping to customers around the globe, allowing you to reach a global audience with ease.
We greatly appreciate your kind words about our customer service. Our support team is dedicated to providing exceptional assistance and ensuring your satisfaction every step of the way. We're delighted that they were responsive, friendly, and knowledgeable, making your experience even more enjoyable.
Affordability is a key aspect of our services, and we're thrilled that our competitive pricing allowed you to explore different designs without breaking the bank. We believe that exceptional quality should be accessible to all, and we strive to offer reasonable prices that provide great value for your investment.
Thank you once again for recommending Gelato Print on Demand. We're honored to be your go-to choice for all your custom printing needs. Whether you're an artist, a business owner, or an individual looking to create unique personalized items, we're here to support you and deliver excellence in every print. We look forward to serving you in the future and helping you bring your creative visions to life.
Best regards,
Bartosz
Gelato Support Team
Gelato deliver great products in a timely manner and the Shopify integration is completely seamless and automates all orders easily
Hello,
Thank you for your wonderful feedback! We're glad to hear that you are satisfied with the quality and timeliness of our products, as well as the seamless integration with Shopify. Our goal is to make the order process as smooth as possible for our users, and we're thrilled that our automation features have been beneficial to you. If you have any further questions or need assistance, please don't hesitate to reach out.
We appreciate your support,
Bartosz
Gelato Support Team
Avoid them if you can.
+ Decent quality products.
- If you face any issues (which I have faced multiple) don't expect support to be of any help; they'll give an empty apology then avoid what you're saying.
- Their delivery isn't reliable since they don't control their network well; I've had customers place orders weeks ago and they still haven't been delivered.
- Their design tool is very clunky; it's failed to save my designs costing me hours of work, and it's generally difficult to navigate.
Hi there,
We are truly sorry for the experience you've received with us - this is very painful and not up to the standards which we set. We'd also like to thank you for providing us with this feedback, as it allows us the opportunity to learn and improve.
We'll be reaching out via email in the next 24 hours to confirm the situation and explain the actions we'll be taking to ensure we resolve your concerns, so we can return you, and your customers, to enjoying quality products.
Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing this further.
Best regards,
Kyle
Customer Service Manager
Gelato solves all the difficult parts I had with my business. Now, I don't have any thing to manage related to logistic.
The integration is quite easy and save me a lot of time !
Hi, thank you for your review! We're grateful you're content with our integration and service and will continue to support you and your business whenever you need us. We're always here for you 24/7! Kind regards, Adeline
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.
Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.
If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!
Best regards,
Bartosz
Gelato Support Team
Great app, great customer service, great prices.
Hello,
Thank you for the 5-star review! We're glad to hear that you've had a positive experience with our customer service and our Shopify app. If you ever have more feedback or questions, feel free to reach out.
Thank you for choosing Gelato!
Michal
Gelato Support Team
Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).
Hi,
We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve.
The additional details you provided over the phone today has been very helpful. As discussed, we have not changed prices in recent months and the price you observed links to a different product ID. Glad we were able to clarify and resolve this quickly. Our team is now working on fixing the technical issue you raised related to hangers. I’m sorry about this, and looking forward to connecting with you next week when it is resolved.
Once again, thank you for your feedback and for helping us to improve.
Regards,
Sophie Bell
Customer Success Manager
Veldig fornøyd med integrasjonen. Den fungerer veldig bra. Jeg liker godt at man kan oppfylle ordrer automatisk og ekskludere varer som ikke er sammenkoblet. Tommel opp.
Hei der,
Takk for din anmeldelse!
Vi er glade for å høre at du er fornøyd med integrasjonen og våre automatiske oppfyllelsesalternativer som er tilgjengelige.
Vi jobber hele tiden med å forbedre tjenesten vår, så ikke nøl med å gi oss beskjed hvis det er noe vi kan gjøre - vårt kundeserviceteam er tilgjengelig 24/7.
Vennlig hilsen,
Kyle
I ordered 7 products and was charged for 15. I contacted customer service twice in the last two weeks and was told that it’s been escalated. UPDATE February 22nd: Gelato has gone over and beyond to help resolve this issue and has assured me that this was a one-time glitch in their system.
Hi
First of all, this is of course not how any customer should experience Gelato.
The technical issues you experienced are due to a routing mistake. Even though this is taking time for us to resolve, we recognize that we should have refunded any additional charges the same day you reported the issue. We have now improved our customer service process based on your feedback.
Additional charges applied for your order are now refunded.
We have also reached out to you separately to assist further to turn around your experience.
Once again, we are truly sorry for this experience and I promise that we will do everything we can to rectify the situation.
Regards,
Pradeep
Head of Customer Success
Einfach zu nutzen, schnell zu integrieren. Einfach eine klasse App
Vielen Dank für das positive Feedback! Es freut uns zu hören, dass Sie Gelato einfach zu nutzen und schnell zu integrieren finden. Wenn Sie weitere Fragen oder Anregungen haben, lassen Sie es uns bitte wissen. Wir stehen Ihnen gerne zur Verfügung!