Avaliações (1 189)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 4% das classificações são de 1 estrelas
25 de fevereiro de 2025

I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are ...

Steel Vintage Bikes
Alemanha
5 meses usando a aplicação
Questão respondida por Gelato 27 de fevereiro de 2025

Hello,

Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer ...

22 de dezembro de 2024

Terrible unacceptable absolute no-go experiences with Gelato, continued!! ‍
Gelato platform / system is full of bugs, nothing works properly, constant hazzles, loss of effort+time!
Processes not well thought out, misleading claims
Dev team does NOT understand how to properly implement features, NO clue how to nail safe test before release
CS (Customer Support) most of times NOT aware of all those ...

happeeeme
Suíça
Mais de 1 ano usando a aplicação
14 de janeiro de 2025

A warning to my fellow sellers:

Hidden Price Hikes and Broken Trust: Why I'm changing from Gelato

I’ve been a loyal customer of Gelato for several years, but my frustrations with this company have steadily grown, and this latest issue is the final straw.

While Gelato is quick to send emails announcing price reductions, they’ve hidden significant price increases from customers. Both products I ...

Chamonix Prints
Alemanha
4 meses usando a aplicação
Questão respondida por Gelato 15 de janeiro de 2025

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologise for any frustration caused by unclear pricing and the challenges you’ve experienced ...

20 de dezembro de 2024

Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them. ...

Natural 20 Tees
Estados Unidos
26 dias usando a aplicação
Questão respondida por Gelato 21 de dezembro de 2024

Hi,

Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for ...

28 de novembro de 2024

Whoever designed this user experience, needs to go back to thier last job, feeding Monkeys.
Everytime I log into this PIG of a system, it takes an hour to find how to get my products.
How the hell to people put up with this junk is beyond me.

Jimny4WD Accessories
Nova Zelândia
Aproximadamente 1 ano usando a aplicação
Questão respondida por Gelato 30 de novembro de 2024

Hello,

We’re sorry to hear about your experience and appreciate your feedback. We strive to make our user experience as seamless as possible and are constantly working to ...

Editado a 13 de outubro de 2024

Set up my framed canvas product, went to order a sample product only to find out the next day that it is out of stock and there is no information about when it will be back in stock.

Bird in Frame
Austrália
Aproximadamente 1 mês usando a aplicação
Questão respondida por Gelato 13 de outubro de 2024

Hello,

Thank you for your 5-star review! We’re happy to know you’re enjoying your experience with Gelato. If you ever need assistance, we’re here to help.

Best regards,

...

23 de novembro de 2024

La commande était de 249,70€ alors que ma facture est de 354€ j'ai voulu faire réclamation mais rien ne marche ça ne répond pas
Arnaque total

LC
França
3 meses usando a aplicação
Questão respondida por Gelato 25 de novembro de 2024

Bonjour,

Merci d'avoir attiré notre attention sur ce problème. Nous sommes désolés d'apprendre que vous avez rencontré un problème de remise. Nous vous avons contacté ...

Editado a 7 de setembro de 2024

If you value your time, stay away.
Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes
Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized ...

Kai & Co. Studios
Estados Unidos
16 dias usando a aplicação
Questão respondida por Gelato 28 de agosto de 2024

Hello,

Thank you for the review. We sincerely apologize for the challenges and frustrations you've experienced with our app. We regret that our service did not meet your ...

28 de julho de 2024

Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.

Flashback Shop
Reino Unido
Mais de 1 ano usando a aplicação
Questão respondida por Gelato 30 de julho de 2024

Hi there,

We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the ...

31 de julho de 2024

Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers.
I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the ...

HydroHQ
Austrália
Aproximadamente 2 meses usando a aplicação
Questão respondida por Gelato 2 de agosto de 2024

Hello,

We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations.

...