Gelato: Print on Demand

I am extremely frustrated with Gelato's customer service and the reliability of their app. Despite advertising 24/7 assistance, their automated chat box is completely unhelpful. I have been requesting a live person for two days with absolutely no response. Technically, the app has been highly inconsistent. I previously dealt with glitches where my image DPI would initially register as good, only to change later, forcing me to re-download and re-upload my photos. Now, I am dealing with a major issue where my personalization collections are no longer showing up on my website, even though they were working perfectly before. The customization tab is there, but the folder of collection photos is failing to populate on my live site altogether. It is incredibly stressful to have a broken storefront and not be able to get a single human being to assist. I cannot recommend this app until they fix their nonexistent support and syncing issues.

I give 3 stars as the customer chat service is unreliable and the AI chatbot is highly disturbing to say the least. It holds off to pass you to human support instead it persists that you share your issue with it, even if you dont feel comfortable doing so.

My business is new so i haven't had a huge number of sales but I love how easy it is to work with - I chose Gelato because their platform is the easiest in which to sell world wide. The way they set it up, my international customers do not pay alot more for shipping or wait a long time because the products are printed in their area- I really value this!

I just wish there were more worldwide products. While Gelato has a ton of apparel options, it would be great to see hardcover and spiral journals as well as higher quality tote bags, Hoping to see more from Gelato soon!

I have been using Gelato since February 2026. I have had consistent sales, but am most impressed with how seamless the integration with Shopify has been. I routinely add new products and it is a quick and efficient process with quality products.

Makes publishing your custom products super easy! I'm still new to this, but the interface has been easy for me to work with. Loved being able to save a template so I didn't have to start a product design from scratch for a similar product.

Gelato is super easy to use as it flows very smoothly from creation to publish. I like that you can upload your own mockups and I love that Gelato provides a wide variety of mockups that you can use as well. I'm fairly new to Gelato, having switched from another POD company that I became very disillusioned with, and haven't explored every part of Gelato yet but I'm very happy with what I've discovered thus far

I have been a Gelato customer for nearly a year with over $125,000 in sales this calendar year through their platform. Until recently, I have been largely happy with the service — product quality has been consistently good and the platform generally works well.
That makes my current experience all the more frustrating.
For several weeks I have been completely unable to publish new products to my Shopify store without performing a "Sync Products" action for every single product I attempt to add. I have contacted support at least six times, worked through every troubleshooting step suggested, and currently have open tickets with no resolution. The last two support representatives I communicated with stopped responding entirely and never followed up. Now, the situation has worsened — product sync now freezes at 1% and will not complete, leaving me fully blocked from both publishing and syncing my store.
I understand technical issues happen. What is not acceptable is weeks of silence, ghosted support agents, and open tickets going nowhere. New designs I cannot publish are revenue I cannot generate.
I am giving Gelato one final opportunity to resolve this before moving my fulfillment to another platform.

Very good app easy to design clothes and give you the price you should sell to make a profit i have just started and tried many apps and this is the best so far

Just starting out building my online prints store , have tried a few samples to get to where i am very happy with my product , just received my latest sample , and i am very happy with outstanding quality of the print , frame ect , I had received a a package damaged in the mail, and Gelato were very quick to sort my problem out , and replace very quickly , so as a customer i would be happy with this , also had a quality issue on one sample print , but once again gelato customer support was very sufficent , i now have confidence in selling my product and find Gelatos Product of a very good quality , and pricing competitive , looking fwd to launching my store soon , knowing i have gelatos supprt behind me and look fwrd to growing a good realtionship with them , Thanks Darren okretro.au

After closing my Gelato account, I had two orders stuck as "open" in Shopify even though they were already delivered. Getting this resolved took quite some effort — Gelato no longer supports email inquiries and their chat only offers a bot with no human agent option.

In the end I managed to sort it out myself. Gelato is a nice platform and I can see why it works well for many sellers, but it turned out not to be the right fit for my workflow. The pricing is on the higher end, which I understand given the on-demand model, but combined with the limited support access it made it an easy decision to move on.