评论 (740)
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Works mostly Really good. The mockup never really seems to be centred when I'm building a shirt. Maybe the way the T's are photographed for the website. Other than that its seamless.
Hello,
Thank you for sharing your feedback with us.
We are glad to hear that you are finding the integration seamless and that the app is working well for you overall. Regarding the mockup alignment, we appreciate you bringing this up. It is possible that the natural fold or "lay" of the garment in our photography affects the perceived centering, but we are always looking for ways to improve our visual tools.
Your input helps us refine these features for a better user experience.
If there's anything we can do to earn a 5-star review from you, please reach out to us at apifeedback@gelato.com.
Best regards,
Michal
Gelato Support Team
constant payment issues when i have a positive balance and auto replenish set up.
Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Hi there,
Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues.
I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet.
We have also contacted you internally with more details.
Best regards,
Andrzej
Gelato Support Team
CUSTOMER SUPPORT IS GOOD, IF THERE ARE ANY PRODUCTS THAT IS OUT OF STOCK SHOULD FIX THAT, BECAUSE I'LL HAVE MY CUSTOMERS WONDERING WHERE THE ITEMS ARE, THEN OUT OF NOWHERE YOU GUYS SAY, OH THAT'S OUT OF STOCK, WHEN IT SHOULD'VE BEEN MITIGATED EARLIER.
THE SERVICE IS GOOD THOUGH. NOT GOING TO DOWNGRADE THE COMPANY FOR SOMETHING SO LITTLE.
Hello,
Thank you so much for leaving us a positive rating! We really appreciate your support and are happy to know you had a great experience with Gelato.
We're constantly working to improve the stock tracking service - it's a cross-functional feature so it is taking time to polish, but we appreciate your patience as we continue working on it.
Let us know if you have any further questions.
Best regards,
Andrzej
Gelato Support Team
Just started my business and already sold five shirts the quality choices are great so many options and they responded to me pretty reasonably timing. Quality of the print was amazing. I love the name, gelato So far everything is Okie dokie Very new business not really advertising yet but it will be fun To see it grow and offer more products through this Company
Hi there,
Thank you so much for your wonderful review and for choosing Gelato as you start your new business. It’s great to hear that your first sales went smoothly, that you’re happy with the print quality and product options, and that our support team has been responding in a timely manner. We’re excited to be part of your journey and can’t wait to see how your store grows.
If there’s anything you ever need, we’re here to help every step of the way.
Kind regards,
Michal
Gelato Support Team
The print quality is very low. Some products have smudged ink, and it's clear they will wear out after just a few washes. It took a long time to arrive, and I imagined that for the price, the product would be much higher quality. I can't offer this level of quality to my customers. High cost, slow delivery, and poor quality.
So far my experience has been great. I would recommend, easier than most other POD apps.
The only thing I recommend is making the DPI warning clearer during upload and allowing different DPI options for various print sizes when adding products to stores.
For example, when I was uploading an A4 file, it initially said 150 DPI was required. After updating the file, it changed to 300 DPI, then went back and forth between giving incorrect advice, which was confusing.
It would also be great if the mockups could be improved. They are quite small and do not realistically show what the final product looks like.
Hi,
Thank you so much for your positive rating! We’re glad to know you had a great experience with Gelato and appreciate you taking the time to leave us a review. Thank you for your suggestions, they are much appreciated and help us to improve.
Kind Regards,
Michal
Gelato Support Team
Very poor experience with customer service. Issues with not updating stock and out of stock orders being placed. Lack of communication with support, refusing to refund even when I showed previous communications stating the items were out of stock. The following day advised it was out of stock like I had stated, blamed the app for not working and I stated i wasnt receiving information from the app.
Overall a stressful experience, while quality was good I wont be using them in the future.
Almost 2-3 years with Gelato and I'm really disappointed with the new prices. No way you can make a margin with this prices. Especially the framed posters
Hi there,
Thank you for sharing your feedback with us, we really appreciate it. I'm sorry to hear about the impact our recent price changes had on your business.
I would kindly recommend checking out our new Gelato+ deal as the product discounts we offer, along with other features, can be really beneficial.
If you have further questions please contact us at apifeedback@gelato.com - we would love to improve your experience to 5-stars.
Best regards,
Andrzej
Gelato Support Team
Super app et très réactif en cas de problème de livraison
Bonjour,
Un grand merci pour cet avis 5 étoiles !
Nous sommes ravis d'apprendre que vous trouvez notre application "Super" et que vous appréciez la réactivité de notre équipe en cas de problème de livraison.
Votre succès est notre priorité, et nous mettons tout en œuvre pour que la production et la logistique se déroulent aussi bien que possible, même lorsque des imprévus surviennent.
Merci de faire confiance à Gelato !
Cordialement,
Michal
Gelato Support Team
smooth interface everything straight forward and the best feature for me is that i can setup multi variants on 1 product, was a game changer for me
Hi there,
Thank you for your 5 star review - we're happy to see that everything works well for you and especially that you appreciate the multi-category feature.
Feel free to reach out if you have any questions.
Best regards,
Andrzej
Gelato Support Team