Gelato: Print on Demand , 622 条评论
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I would like to say thank you to gelato manager Kyle for helping me deal with a few issues I was having in the beginning. He reached out to me and went above and beyond to resolve the problems I were having as a first time customer. Even with a few hiccups I &felt the genuine care and I truly appreciate taking the time out and helping me have a better experience. So, I needed to change my past review from last time.
I chose this site because of the great reviews, the products, and especially the neck label layout for their T-shirts. I’ve been looking for a company that I could be comfortable working with and I believe that this maybe the best choice. My shirts arrived in a timely fashion and they came out great! Can’t wait for my next batch to arrive. I’m satisfied. My only suggestion is that the customer service team gets better with understanding and knowing how to resolve issues better. Overall, I think this is a good start for your business.
Hi there,
We are truly sorry for your first experience with Gelato - this is definitely not up to the standards which we aim for.
I've sent you an update via email with all the actions we have taken to fix the situation, and allow you to proceed as expected - I really hope this shows the seriousness of how we view this. If there's anything outstanding please let us know and we'll follow up immediately.
Thank you for providing us with this feedback, which helps us to learn and improve our services to better serve you, and all our customers.
Best regards,
Kyle
Customer Service Manager
So far pretty easy
Hello,
We're glad to hear that your experience with Gelato has been smooth so far! If you have any questions or if there's anything specific you'd like assistance with, feel free to let us know.
We're here to help and support you in your print-on-demand journey,
Bartosz
Gelato Support Team
Excellent app. Easy to use and get product in your store.
Hi,
Thank you for taking the time to share your positive experience with our Shopify integration! We're thrilled to hear that you find our app excellent, easy to use, and effective in seamlessly integrating products into your store. We appreciate your trust, and we look forward to supporting your printing needs through our Shopify app.
Best regards,
Michal
Gelato Support Team
Excelente calidad de impresión, muy buen papel. Pésimo servicio de encomienda. El sobre fue metido a la fuerza en el buzón, lo que terminó por arruinar todas las impresiones.
Hola,
Gracias por la encantadora llamada anterior y por compartir todos los comentarios sobre su experiencia; realmente lo apreciamos ya que nos brinda la oportunidad de aprender y mejorar.
Una vez más, me gustaría disculparme por la entrega original y esperamos brindarles una experiencia que cumpla con nuestras expectativas habituales y avancemos. Si necesita algo mientras tanto, no dude en hacérnoslo saber.
Atentamente,
Kyle
Jefe de servicio al cliente
It signs me out sometimes, but otherwise seamless. Great app! Great service overall! Highly recommend!
Hello,
Thank you for your recommendation! We appreciate your positive feedback. If you encounter any issues, including the sign-out problem, feel free to reach out to our support team. We're here to assist you and ensure you have a smooth experience with Gelato.
We value your business and look forward to continuing to serve you,
Bartosz
Gelato Support Team
Veldig bra! Lett å bruke
Hei,
Tusen takk for den fantastiske tilbakemeldingen! Vi er glade for å høre at du er fornøyd med vårt Shopify-app. Kundetilfredshet er vår høyeste prioritet, og vi er glade for at våre tjenester oppfyller dine forventninger. Hvis du har ytterligere spørsmål eller tilbakemeldinger, er vårt kundestøtteteam alltid klare til å hjelpe. Vi setter pris på tilliten du har vist oss, og ser frem til å fortsette å betjene deg på best mulig måte.
Med vennlig hilsen,
Michal
Gelato Support Team
great service, quality products and printing. Am very happy.
Hello,
We're thrilled to hear that you're happy with our service, products, and printing quality! If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. Your feedback is valuable, and we appreciate your support. If you have any further questions or if there's anything we can assist you with, don't hesitate to reach out.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
muy util
Hola,
Gracias por tomarse el tiempo para dejarnos una reseña! Nuestro equipo está disponible las 24 horas, los 7 días de la semana, si alguna vez necesita ayuda.
Atentamente,
Kyle
I am loving the simplicity of this app so far. I am in the middle of bringing all my designs to the Gelato platform and do a relaunch, and I am really enjoying working with it. Lets go Lets go :) :)
Hi there,
Thank you for sharing your feedback! It's great to hear that you find our platform user-friendly and simple to use - we're glad to be able to support your business.
If you ever have any questions, please don't hesitate to reach out, we're available 24/7 to help you make the most of your experience.
Kind regards,
Kyle
Productos de alta calidad, rapidez y acabado profesional. Lo recomiendo, teniendo en cuenta experiencias pasadas.
Hola,
Agradecemos sinceramente tu positiva reseña sobre nuestra aplicación de Shopify. Nos complace saber que estás satisfecho/a con la calidad de nuestros productos, así como con la rapidez de nuestro servicio y el acabado profesional. Valoramos tu recomendación, y nos comprometemos a seguir manteniendo los altos estándares que nos caracterizan. Si necesitas ayuda adicional o tienes alguna pregunta, no dudes en contactarnos. Apreciamos tu confianza en Gelato y esperamos seguir siendo de ayuda en el futuro.
Saludos cordiales,
Michal
Gelato Support Team