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It's the best platform for a new sellers because it's easy to set up and design by your self.
Hello,
Thank you for your 5-star review! It’s great to hear that you find Gelato easy to set up and ideal for new sellers. Making the platform user-friendly is a priority for us.
If there’s anything we can assist you with, feel free to reach out.
Andrzej
Gelato Support Team
Simple clear and easy to use.
Hello,
Thank you for your feedback! We're glad to hear you find the platform simple and easy to use. If you ever need any assistance, we're here to help.
Best,
Andrzej
Gelato Support Team
I have Just joined and very pleased to continue!
Hello,
We appreciate your great review! We're happy to have you on board and look forward to supporting you as you continue.
If you ever need assistance or have questions, don’t hesitate to reach out.
Andrzej
Gelato Support Team
Very Good
Hello,
Thank you for your review! We're happy to hear your positive feedback. If you ever need anything, feel free to reach out!
Best regards,
Bart
Gelato Support Team
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Hi there,
Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at apifeedback@gelato.com. We're always working to make your experience even better!
Best regards,
Bart
Gelato Support Team
C'est très pratique et simple à utiliser
Bonjour,
Merci pour votre avis 5 étoiles. Nous sommes ravis d’apprendre que vous trouvez notre plateforme pratique et facile à utiliser.
N’hésitez pas à nous contacter si vous avez besoin d’aide ou si vous souhaitez partager vos suggestions.
Andrzej
Gelato Support Team
Excellent
Hello,
Thank you for your kind review! We’re pleased to know you had an excellent experience. If you ever need assistance, we’re here to help.
Andrzej
Gelato Support Team
Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them.
I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back).
Hi,
Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for falling short of your expectations.
We have reached out to you via email to address your concerns and provide a resolution. Your feedback is incredibly important to us, and we are actively working to improve our processes to ensure more consistent fulfillment times and better communication.
Thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary improvements to better serve you and our other customers in the future.
Best regards,
Michal
Gelato Support Team
Being new to gelato, I was skeptical and curious. So far of my experience has been great. The quality of the product was amazing and the time to receive as fast and easy.
Hello,
Thank you for your 5-star review and for sharing your experience with Gelato. We're delighted to hear that your initial skepticism has turned into satisfaction and that you’re impressed with the quality of our products and the ease and speed of delivery.
We’re here to ensure your continued success, so please feel free to reach out if you need any assistance.
Kind regards,
Michal
Gelato Support Team
Love the quality of the prints on the clothes!!
Hello,
Thank you for your 5-star review! We’re glad to hear you’re happy with the print quality on our clothing. Providing great products for your business is what we strive for.
If there’s anything else we can assist you with, let us know!
Andrzej
Gelato Support Team