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I use Gelato worldwide. The customer service is very good. They took the time to help me go through zoom meetings for technical issues I had / functionalities I didn't understand. Upload new products is very easy, and there's a large variety of choice. The only thing is, there is no much packaging personalization possibilities.
Hi,
Thank you for your positive review on Gelato.
We are glad to hear that you are overall satisfied with both the product offering and Customer Service.
Also, very valuable feedback on custom packaging. The background for this is that we have close to 150 partners across 30 countries. We have built the network supported by standard in order to scale globally. The positive aspect of this is that Gelato provides a fast and most efficient delivery experience all over the world.
We are here to support your business and growth going forward. Please do not hesitate to reach out.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
I'm a professional oil painter & illustrator with 20 years experience creating prints of my work with local printers. I was hesitant moving my business online as I didn't want to risk quality issues with my customers. I did a lot of research and tests with various companies, simply put, Gelato won my business. Excellent customer service, beautiful print work, satisfied artist.
Thank you very much for your review! It is so motivating to hear that we could play this part in moving your business online and support your creativity. Our team is here for you and your customers 24/7. Best, Achille.
Love Gelato for it's products and easy to use.
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that you love Gelato for its products and user-friendly interface. Providing high-quality products and a seamless user experience are top priorities for us, and we're delighted that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Warm regards,
Michal
Gelato Support Team
it's really perfect !
Hello,
Thank you for sharing your experience! We're glad to hear that you're satisfied with Gelato. If you ever need assistance or have questions, feel free to reach out.
Happy creating,
Bart
Gelato Support Team
The ease of the website to the quality of the t-shirts is top notch!
Hello,
Thank you for your feedback! We're delighted that you find our website easy to use and appreciate the quality of our t-shirts. If you have any further comments or questions, feel free to reach out. We're here to ensure your experience with Gelato remains top-notch.
Best regards,
Bart
Gelato Support Team
Great Platform
Hello,
Thank you for your positive feedback. We're delighted to hear that you find Gelato to be a great platform. Providing an excellent user experience is our top priority, and we're pleased to know that we've met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you.
Best regards,
Michal
Gelato Support Team
Gelato is a great print on demand app, their team is very helpful and products quality are excellent. I highly recommend it
Hi, thanks for your review. Great to hear you're happy with our integration and products. Our team is here 24/7 to help if needed. Kind regards, Adeline
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team
I have used Gelato for about 6 months now and I am very happy with the quality but particularly shipping times.
Hello,
Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you've been enjoying the quality of our products and are satisfied with our fast shipping times. If you ever have any questions or need assistance, feel free to reach out.
Happy printing,
Bart
Gelato Support Team
I am a very happy customer with Gelato. Not only are there products high-quality but their customer support is amazing. Whether I use their chat app for assistance or I email them directly, they are always very helpful! I recently had a discussion with one of their team members and the marketing strategy I received has made a huge difference in my online business. Thank you so much Gelato!
Hello,
We are absolutely delighted to hear that you are a very happy customer with Gelato! Thank you for taking the time to share your positive feedback. It brings us great joy to know that our high-quality products and exceptional customer support have made a positive impact on your business.
Our team takes pride in providing top-notch assistance through our chat app and email, and we're thrilled to have been able to help you. It's fantastic to hear that the marketing strategy you received from one of our team members has made a significant difference in your online business. We always strive to provide valuable insights and support to our customers to help them thrive.
Your success and satisfaction mean the world to us, and we are grateful to have the opportunity to be a part of your journey. Should you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Thank you for choosing Gelato, and we look forward to continuing to support your business.
Here's to more success and growth together,
Bartosz
Gelato Support Team