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extremely user friendly, easy for anyone new to use. I recommend using Gelato for any printing needs. The website is fantastic to integrate into any store.
Thank you very much for your review! We are happy to hear that you've found Gelato and our integration easy to use. We've got even more great features and products coming up soon that we're excited to share in the upcoming weeks. As you grow, remember that we're here for you 24/7.
Best wishes,
Alyssa Rivera
Customer Service Director
So glad that I found Gelato! The integration was quick and easy and the product mix is perfect for my art business.
Hi and thank you for your review! We're glad to hear the integration was easy and that we can support the growth of your art business with our products. Our team is working to make the software even easier and more automated, and we have great products coming up in the next few months. We look forward to continuing to work with you! Best, Achille.
Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.
I used this app really good. Enjoy custom Designing all. good printing. fast shipping. Customer's good feedback also.
Hi, thanks for your review! We're glad to hear you enjoy using Gelato. In case you need anything from us, we're available 24/7. Kind regards, Bartosz
It signs me out sometimes, but otherwise seamless. Great app! Great service overall! Highly recommend!
Hello,
Thank you for your recommendation! We appreciate your positive feedback. If you encounter any issues, including the sign-out problem, feel free to reach out to our support team. We're here to assist you and ensure you have a smooth experience with Gelato.
We value your business and look forward to continuing to serve you,
Bartosz
Gelato Support Team
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners).
My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions.
Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there,
Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use.
At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery.
We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business.
Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services.
Thank you for choosing Gelato!
Kind Regards,
Kyle
So I tried Gelato for apparel and had some issues at first but in the end the support was very helpful. Pradeep from the support team did his very very best to help me with all of my issues. If each supplier had such a good support life would be much easier.
Thanks a lot! Original review
Hey guys, I want to share the trouble I had with gelato. My main problem with gelato is their promise " Sell globally, produce locally". Unfortunately this promise is far from the reality. My orders took serveral weeks to be fulfilled so asked them why my prints are produced in th U.S. altough I am situated in Germany where you have printers?
Gelato: "Sometimes, we may route an order to a different producer and ship the product internationally, rather than to the location closest to your customer." So I asked if they know that this would result in unnecesarry expenses and I and my costumers have to pay high costum fees?
Gelato: "We recommend adding a disclaimer on your store informing your customer that customs fees might be due depending on where the order is shipped from." In the end Gelato costed me money and nerves. Apparently all the worst case scenarios they describe in their help center usually happen. So if you want reliable shipping times and reliable costs for your costumer I would NOT recommend to order at Gelato. Hope this helps.
Hi,
First of all, I appreciate the discussion we had on the phone yesterday about your order. We have listened and are acting - you will very soon have the order delivered that was fulfilled locally in Germany - and I will keep in close contact with you as this is resolved.
We launched apparel around 8 months ago and are working to expand our clothing portfolio, as well as the number of partners in our network that are fulfilling apparel orders. Since the start of 2021, we’ve added 7 new apparel partners in addition to those that we already had live.
During 2021, you will continue to see rapid development of both our software and product offering, including more local fulfilment of apparel orders.
Thank you for your feedback, and we look forward to continuing to work closely with you, both on this order and hopefully as your fulfillment partner as you continue to grow and scale your business.
Best regards,
Pradeep
SVP Customer Success, Gelato
I use this to preview my shop and also make minor purchases to check the system is functioning correctly -
Thanks for your review! Please reach out if you need any help. We're here 24/7 to support. Kind regards, Adeline
it is a really quality Mug and very fast shipping the printing color was very good I wish I can add the photo
Hi,
Thank you for your review.
We are humbled and glad that you and your customers are satisfied with the quality of our products and the fast shipping :-)
Should you have any questions we are always happy to help!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Gelato is a great app! I've been really impressed with how easy this app is to use. I have also purchased products and the quality is great, delivery times are as promised. I cannot fault this app or company. Absolutely love it and would recommend to anyone looking to start POD. You will not be disappointed.
Hello,
Thank you for your wonderful review of Gelato! We're thrilled to hear that you find our app easy to use and that you're happy with the quality of the products and delivery times. We're always striving to provide the best possible service and we appreciate your recommendation to anyone looking to start POD. If you have any suggestions for how we can continue to improve, please don't hesitate to let us know.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team