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Really fast shipping compared with other POD businesses. Efficient customer service also. The major thing that is lacking is product variety. Would love if they could add a larger variety of products to compete with the other major POD companies. For example: beanies, trucker caps, ladies crop t-shirts, stickers etc.
Hi, thanks for your review!
We're glad to hear you're satisfied with the shipping times.
Thank you for you feedback and suggestions. We're constantly working on extending our product catalog.
We've recently launched phone cases and we have more exciting launches planned soon.
In case you need anything from us, we're available 24/7.
Kind regards, Bartosz
Easy to use, so many options and great for startups.
Hello there,
Thank you for your wonderful feedback!
We're thrilled to hear that you found our Shopify integration easy to use. We understand the importance of having a wide range of options, especially for startups, and we're glad to offer that flexibility. If you have any questions or need assistance with anything else, please don't hesitate to reach out. We're here to support you every step of the way on your entrepreneurial journey.
Best regards,
Michal
Gelato Support Team
I have no complaints, I'm extremely happy with the service.
So many designs to choose from, very easy to use and upload new products.
Thank you for your review! We're so glad to hear that you're happy with the service, designs and platform. We've got even more great new designs, features, and products coming up in the upcoming weeks and months. Reach out to us anytime if you need support!
Best wishes, Alyssa
me gusta que puedo subir mis disenos con gelato y es genial que funcien integradas. tienen pocos colores pero son manejables
Hi, thanks for your review! We're glad to hear you're satisfied with the integration. In case you need anything from us, we're available 24/7. Kind regards, Bartosz
What a waste of time. Uploaded this app. Found shipping costs to be better than othepr POD providers. Found the products I wanted to promote. Some had shipping costs. Others didn't. Reached out to support. Told me that they didn't have the answer. Referred to team. I decided to order the product for myself. The design template is awful. Stuck with it. Went through the whole process to be told that they don't deliver to Ireland. Approached their support via chat. Couldn't explain why the order wasn't processed. This was an order to Ireland. I decided I didn't want to waste my time trying to figure out their costing and ordering system which confuses the hell out of me. Tony Cuckson Their customer service person rang me personally. We spoke for about 30 minutes or more. Very helpful and sorted out the issues. Not often you get the customer service manager telephone personally. Has now convinced me to continue with this POD company. All the issues that caused me a problem were fixed overnight.
Hi,
Thank you for your feedback and for being open to re-evaluating the rating.
The issue that prevented your order from being processed was a technical glitch which has now been solved and will be released tomorrow.
I have sent you an email and you have my contact details. Should you have any additional feedback, please feel free to reach out to us again.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Very happy with Gelato. Integration with our Shopify store works great and is very easy to manage. Really helpful support staff too - always there and easy to work with. Product range is great and production and delivery has already proven better than some other POD providers. Thanks Gelato.
Hi, thanks for your review. It's energizing to hear you're happy with our integration and service! Please let us know if we can help you with anything, our team is here for you 24/7! Kind regards, Adeline
Fantastic it's all I need to say <3 Lovely material from the shirts and so on and the print is very nicely done!
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with Gelato. We take great pride in offering high-quality materials and ensuring that the printing is done to perfection. Your satisfaction is our utmost priority, and we appreciate your feedback. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to provide you with the best possible service.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
- Great quality posters in many sizes with competive prices. - Fast shipping to multiple countries.
- Amazing support, who are fast and interested in you and your company. Edit: I have changed my review since I had been confused about the prices, but it was all clarified by Achille during our Zoom Meeting where he was really involved in my business. Great company who are working hard to become better and better, would recommend.
Thank you for the feedback and for helping us to become better. It was a pleasure speaking with you on the phone and I'm glad we were able to clarify the issue quickly. We are here to support and ensure that your store becomes a success - please continue to share your feedback and we will continue to improve the service for everyone. Best, Achille
We use gelato app for Amazon through Shopify and we are more than happy thanks to one thing : they are open to feedbacks and work with you in order to improve their app. We are located in France and the previous printer for mugs was located in UK so they decided to hire a new printer in France in order to reduce shipping time based on our needs. Thanks for this improvement and taking time to discuss with us !
Hi,
Thank you for investing the time in giving us this review.
Many customers value our local presence because it is great for your end customers. France is an important market for Gelato. We are growing very rapidly in France so as I am writing this we are working with expanding our wall art categories.
We hope that this will give you an even more powerful product catalogue to grow your business.
Thank you again!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Great company to work with, dispatched my last personalized order within 2 days. Very impressed. Can not wait for them to add more products to their already great collection.
Hi, thanks for your review. It's great to hear you are impressed with our speed and catalog! Do reach out anytime you need our support. We're here for you 24/7. Kind regards, Adeline