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The app provides a lot of different features to customize your products and manage them. It is not perfect since it is very young, but for the past couple of weeks (ever since I started using it) it's grown so much so fast.
I got a sample of the thin canvas print and it's pretty good. I expect all of their other products to be of such quality.
Customer outreach is probably what makes Gelato stand out. I've had Alyssa reach out to me and book a 30min call to hear my feedback and help me out with any questions I had. I think it's great that the company is in such an early stage and that users like me can actually take part in shaping the different features and platform.
Hi,
Thank you for your review.
We are inspired by the many entrepreneurs, like you, who are using Gelato to start their business and we appreciate your feedback on making our platform even better!
As you noted, we are expanding our product portfolio and improving our software very rapidly. Just last week we launched wood canvases and brushed aluminum wall art. With this expansion we want to give you better and better cross-sell opportunities.
If you have any additional questions or feature requests please reach out. We welcome any input from our customers.
All the best,
Alyssa
Customer Success
I love my Shopify/Gelato integration! It's helped me to quickly stock my art shop with quality stretched canvas prints of my digital art and original oil paintings at http://www.marcybrennan.com
Hello, thank you for the review.
Great to hear the integration works well, your shop looks ready to get its first sales!
Calendars are definitely a good choice in the current period, so we'll keep fingers crossed for your sales to sky-rocket 🚀
In case you'd need any support, we're here 24/7.
Thanks,
Bartosz
Ottima sotto tutti i punti di vista fino ad ora
Siamo felici di sapere che la tua esperienza con Gelato sia stata positiva sotto tutti i punti di vista finora! Continua a sfruttare i nostri servizi e non esitare a contattarci se hai domande o hai bisogno di assistenza. Grazie per essere parte della community di Gelato!
Works great. And if it happens that any problem occurs, the support team is there to help! Great support!
Hello,
Thank you for your feedback! We're glad to hear that you're having a great experience using Gelato, and that our support team has been helpful in resolving any issues you've encountered.
We're always here to assist you, so please don't hesitate to reach out if you need any further assistance.
Thank you,
Bartosz
Gelato Support Team
great service
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
I'm very happy that I switched to Gelato, from another POD service. Gelato prints locally, which means fast delivery, no customs duty for customers (in most cases) and better tracking.
Hi,
Thank you so much for taking the time to write this review for our Shopify App.
We share the belief that printing locally in 30 countries worldwide is the best way forward for a quicker, more resilient and green customer experience!
Looking forward to supporting your business growth in the future!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
It has been quite seamless so thank you all very much. The prices are a bit high to make decent returns but still a fantastic website to use to get into the industry.
Hello,
Thank you for sharing your experience with us. We're glad to hear that you've found the process to be seamless and that you're able to create products easily.
We're doing our best to offer competitive pricing, together with high quality of the products.
Did you know, that with Gelato+ subscriptions you can save even up to 50% of shipping costs?
We hope this is something that will help you to keep your costs low:
https://www.gelato.com/en-US/plus
If there's anything we can do to help improve your experience, please don't hesitate to reach out to us.
Best regards,
Bartosz
Gelato Support Team
It has made it so much easier for me to get my art work and creative ideas out there.
Hello there,
Thank you for your review.
We're happy to hear that our integration has made it easier for you to showcase your artwork and creative ideas. Your success and satisfaction are important to us, and we're here to support your creative journey. If you ever need assistance or have any questions, please don't hesitate to reach out to our customer service team. Thank you for choosing Gelato, and we look forward to being a part of your creative endeavors!
Best regards,
Michal
Gelato Support Team
Gelato simplifies operations for SMEs saving time and money. Quality product production in multiple countries makes such economic sense and reduces our carbon footprint. Gelato support is fast and friendly, and staff have a gift for explaining what could be complex procedures in a readily understandable way. It all adds up to peace of mind for the customer and the shop owner.
Hello,
Thank you for sharing your experience with Gelato! We're thrilled to hear that our platform has been able to simplify operations for your SME. It's fantastic to know that you appreciate our commitment to quality, global production, and environmental responsibility. If you ever need further assistance, don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team
I have to admit that I was a bit reluctant, but it is simple and works wonders.
I miss more products and variations, but for some basic stuff, it is perfect!
Hello,
We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us.
Thank you for your support and for choosing Gelato for your printing needs,
Bartosz
Gelato Support Team