Gelato: Print on Demand

Hi Felix,

We're truly sorry to hear you weren't satisfied with the outcome of the metal print. We'd love to investigate and provide you with a detailed explanation of what occurred, so have reached out directly to gather photos and see where we can further support you.

We really appreciate you providing us this feedback, so we can improve our services moving forward, and deliver the world-class experience for which we strive.

Our support team is available via live chat 24/7 through our website should you need. Please feel free to let us know if there is anything else we can do and we look forward to discussing further.

Best regards,
Kyle
Customer Service Manager

Hello,

Thank you for your positive feedback! We're thrilled to hear that Gelato has been a perfect fit for your print on demand needs and that our platform seamlessly integrated with your Shopify store. Our goal is to provide a smooth and efficient experience for our users, and we're glad to know that our product syncing and order tracking/reporting system have been helpful for you.

We take pride in our customer service and are always here to assist you when needed. We understand that issues can arise, and we're committed to helping you find solutions promptly. We appreciate your understanding and cooperation in resolving any challenges, and we're glad we could assist you in overcoming any operator errors.

Thank you for choosing Gelato for your startup's print on demand needs. We're honored to be a part of your journey, and we'll continue to provide you with the best support and service possible. If you have any further questions or require any assistance, please don't hesitate to reach out.

We're here to help,
Bartosz
Gelato Support Team

Hello,

Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process.

Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses.

We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage.

We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal.

We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.

Thank you for choosing Gelato for your business, and we look forward to serving you better in the future,
Bartosz
Gelato Support Team