Gelato: Print on Demand

Update Update...
Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been.

I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable.

The Pricing is good, and in most/many cases better than competion.

The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good.

What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can.

And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again?
Again, it does seem they do want to learn from there mistakes and make it right and better.
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Once good but not now!!
where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay
When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really)
and Gelato seemed okay on there prices and did offer an okay product range.
The first orders I had, no issues, thoug not the fastest shipping.
Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all
And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing.
You should for sure look into some of your printers, alot of them are NOT up to standard.
The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support
Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end.
I can sadly NOT at all recommend Gelato in current state
I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)

I really enjoy Gelato's integration with Shopify. It make it really easy to manage the business with:
- automated fulfillments which can be configured to fulfil after x hours and has an option for manual fulfilments
- automatically sends updates on order to customers (e.g. shipping info)
- the ease of importing and syncing products with shopify One thing I'd recommend they improve is the quality of their mockups. On Gelato, they look alright, but when imported into shopify, they are something not as clear especially when zoomed in.

Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.

A few things that would make these 5 stars shine even brighter would be:

The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.

Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.

The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.

A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).

Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.

Cheers

I recently had the pleasure of using Gelato Print on Demand for my custom printing needs, and I must say that I am thoroughly impressed with their services. This innovative company has revolutionized the print on demand industry with their exceptional quality, efficient process, and extensive product range.

One of the standout features of Gelato Print on Demand is the remarkable print quality they offer. Whether it was a photograph, artwork, or text, the prints came out vivid, sharp, and true to the original. The attention to detail and color accuracy were top-notch, which is crucial when it comes to personalized prints. I was amazed at how accurately they reproduced the intricate details of my designs.

The process of ordering and customizing prints through Gelato Print on Demand was remarkably straightforward and user-friendly. Their online platform is intuitive, making it easy to navigate and select the desired product and specifications. Uploading my designs was a breeze, and the preview feature allowed me to visualize how the final product would look. Additionally, the platform provides real-time cost estimates, ensuring transparency and eliminating any surprises.

What sets Gelato Print on Demand apart from other companies is their extensive product range. They offer an impressive array of printing options, including art prints, posters, canvas, apparel, phone cases, and more. This variety allowed me to explore different creative possibilities and cater to various printing needs. The fact that they have printing facilities in multiple locations worldwide is also a major advantage, as it ensures fast and affordable shipping to customers all around the globe.

Customer service is another area where Gelato Print on Demand excels. Their support team was highly responsive and went above and beyond to address any queries or concerns I had. They were friendly, knowledgeable, and provided timely assistance throughout the entire process. Their commitment to customer satisfaction was evident in every interaction.

Lastly, I was pleasantly surprised by the competitive pricing offered by Gelato Print on Demand. Despite the exceptional quality and extensive range of products, their prices were reasonable and often more affordable than other print on demand services. This made it easier for me to experiment with different designs without breaking the bank.

Overall, I cannot recommend Gelato Print on Demand enough. Their commitment to excellence, top-notch print quality, user-friendly platform, wide product range, and outstanding customer service make them a true game-changer in the custom printing industry. Whether you're an artist, a business owner, or someone looking to create unique personalized items, Gelato Print on Demand is the go-to choice for all your printing needs.

Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken.
Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal.
Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.