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This app has caused us immense trouble, and we deeply regret choosing it. When we released the latest version of the theme, all the pages built with Gempage inexplicably rolled back to much earlier versions after going live, even though we had saved everything before the launch. It still automatically reverted to the incorrect version afterward, making it impossible to update or save any pages. Additionally, the customer service response and problem-solving speed are extremely slow, even when the issue has been clearly described. If you are running a long-term business, do not choose this app, it is completely unreliable.
At first i liked it, then i uploaded my new theme from shopify itself, 1 month work in my new homepage, then gempages just changed everything in the homepage, everything is gone. they cannot find it back. Its really horrible. First make a copy of ur new theme before you put it live.
They reduced the number of theme sections available. Now if you want more than 20 sections you must pay 59$/month
Dear Valued Customer,
We sincerely apologize for any inconvenience and for the miscommunication regarding the limitation of the Theme Sections. Please reach out to our Customer Support team, and we will gladly assist you in restoring your original section allowance.
We hope this resolves the issue and allows you to continue working seamlessly.
Thank you for your understanding.
Best regards,
GemPages Customer Support Team
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
Dear Levathon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome.
We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team.
Thank you again for your feedback.
Best regards,
GemPages Customer Support Team
It keeps on crashing never saves my work and has tons of extremely irritating bugs and glitches.
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea,
We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes.
Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers.
Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you.
Thank you for your understanding.
Best regards,
GemPages Support Team
The support is very slow. You can't hope an answer quickly. Very bad support
Dear Radiessa,
We truly regret any inconvenience this situation may have caused. Our goal is always to provide timely and efficient support, and we apologize for any delays you've experienced.
Please know that we are taking steps to improve our processes to better serve you in the future.
We greatly appreciate your understanding and patience.
Kind regards,
GemPages Customer Support Team
Not easy to use, layout changes constantly when switching from mobile to PC format
They are very long to answer, bad support.
Dear Gemstaria,
We sincerely apologize for any inconvenience you experienced. It is never our intention to keep our valued customers waiting. Please be assured that we are actively working to enhance our services and aim to provide you with a much better experience moving forward.
Thank you for your understanding and continued support.
Best regards,
GemPages Customer Support Team
First of all, the free version of the custom font family upload doesn't work. And the free version doesn't have an auto-save turn-off option. The maximum time auto-save option doesn't work properly and removes the completed design after reloading the page.
We used gempages for our maximum stores, but recently their poor quality free plan features forced us to move to another pagebuilder. If they don't change these things they will lose a lot of customers very soon!
Dear MrNeckHero,
Thank you very much for your honest feedback. We really appreciate it.
At GemPages, we always listen to our customers and improve our service from that.
We would like to let you know that Custom Font is available on Free plan now.
Please give it a try and let us know if there is any assistance you need from us.
Best regards,
GemPages Support Team