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I'm using this app now for a few weeks and am very amazed by this excellent, kind and very helpful customer service. Each question was replied to within at least 24h and they even made some custom optimizations for my Mailchimp newsletter form. They also send you quick guide videos for some tweaks or fix it by themselves. Currently I'm more than satisfied and happy to have chosen this service.
Hi my friend,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!
Don't hesitate to reach us if we can do anything to assist!
Best wishes!
Amazing service from Letty, issue was resolved super quick and the support provided was some of the best support I have ever received. Very happy to use GemPages knowing they have such class support.
We're proud to assist with your business. Glad to hear that Letty was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!
I use this for all of my brands. It's great and you can really build a page that stands out. I would recommend gempages! Also the support is great!
I would like to express my sincere gratitude for your recommendation! Don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist!
All the best,
Janie | GemPages Support Team
Whit this app and their support team you can build a website that you never thought you can. Simple to use but has plenty of solutions and options.
GemPages has a very good team to support us when we got into trouble. They explain and help solve it very fast and nice. The app is easy to use and edit. Thanks GemPages!
I tried to cancel cause i didnt use this but it still charged me $30
Hi urbanoakdecor,
I sincerely apologize for the inconvenience you've encountered with our billing process. It's important to note that the billing system is managed by Shopify, and charges are initiated based on the billing cycle, even if the app is uninstalled on the same day.
However, I want to assure you that your satisfaction is our priority, and we stand by our commitment to provide a positive experience. To rectify this situation, I encourage you to take advantage of our 30-day guarantee program. Please reach out to our Customer Support team, and they will be more than happy to assist you in resolving this matter.
Thank you and hope to see you gain.
GemPages Customer Support Team
I like the platform, it's easy to use and very customizable. Customer support sometimes takes a bit to get back to you but it's always with action and no BS. They even went as far as filming a video for a custom coding block I needed as I don't have much experience in that realm.
Très réactif, un conseillé m'a répondu en 2 minutes et le problème a été réglé en 5 minutes. Merci!
Always heard great things about Gempages from YT videos, but couldn't try them out untill now. Their software is soooo much better than anyother I've tried and the customer support is great! Solved a couple issues within the day! Store's conversion rate up to 3%-4% now ;)
After trying most of the page builders available I decided on Gempages. I find it extremely easy to use and build out pages. I especially like the ability to build out and save my own sections for later use. Very intuitive and I highly recommend.
Dean,