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the app slow down the website performance, and the worst thing is the the support team, firstly, they reply late, at this moment of this message, they didn't replied to message sent 3 days ago.... all thing is bad, nothing good.
if i was able to rate you with no stars i would do it.
very bad !!
Hi Ilias,
On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our top priority, and we always strive to deliver the best services possible.
As for the delay you experienced in the last couple of days, this was due to our major company activities which were conducted from May 11 to May 13, 2023. During this time period, users might experience delays and the limited availability of our support agents on both live chat and email channels. This was also announced to all users via GemPages dashboard beforehand. Please refer to this screenshot for more details: https://prnt.sc/7N0r2_FOodmb.
Nonetheless, please rest assured that your ticket has been fully attended and put on high priority by our support team. We will make sure that all of your concerns will be resolved in no time.
Sincerely,
Thomas | GemPages Customer Success Team
Super complete, it is necessary to be a minimum connoisseur in webdesign to master easily this kind of application but after some tuto the results are incredible, what to really put its stores towards another level.
The customer service is also very professional, we have here an application dedicated to real people in the business and it's a pleasure to be part of it :)
Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. We would love to know more about your experience, so feel free to let us know via our live chat channel. We would be happy to check and make it right for you!
User friendly and great templates to start with. And good customer service so far they were able to assist me and solve my issue
Fixing my review, was 2 stars before. They have a bomb customer service, helped me figure out everything and make my site look better and optimized. There are a few glitches here and there but for the most part it's awesome
Thanks Steve!
Hey my friend,
Thank you for your feedback.
I'm really sorry to hear that you had a negative experience with our app. My colleague Liam has reached out with some information regarding all of the instructions and suggestions that would help you will understand more about our page builder.
Thank you for giving GemPages a try, we really appreciate it. Liam will continue to work with you in order to hopefully turn this experience around for you.
We would love the opportunity to reverse your negative experience and turn it into a positive one. Our client experience is our highest priority and we want you to feel that. We've left you an email and looking forward to hearing from you!
Cindy | Team Lead, Customer Support
Great app to use, although it has some limited features for responsive screens.
Great Customer Support, I contacted them several times for various issues, and they were able to help out themselves or pass on the issue to the rest of the team who then solved my issue.
Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.
I built a whole custom website for my brand in about a week with gempages. Really easy to use (I'm a designer, not technical!) Easy to format and space. Amazing features and tools. And best of all the customer support is super fast and they could not be nicer or more helpful - they even made custom videos for me to show me how to do stuff... highly recommend.
Wow! Thank you so much for this great 5-star review. Thrilled to hear that you have amazing experience with GemPages and our service!
We really appreciate you being a loyal customer and helping to share the word about us. If there is anything more we can help, please do let us know. We're always happy to give you a hand!
Amazing customer support! Extremely easy and intuitive tool! I highly recommend this app for whoever wants to build or customize its store.
This is fantastic app very easy to use. If you didn’t understand how to use it, support team tell you kindly. I really recommend this app. Awesome!
Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team
Great app, great service, perfect performance. Using it on 7 stores absolutely outstanding on all of them. Thanks!