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Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.
Dear Lufod,
We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.
It's important to clarify that the billing system is overseen by Shopify, and as a third-party application, we are bound to adhere to its regulations.
Regarding your request for a refund, we kindly ask that you reach out to our Customer Support team via live chat or email. We are committed to providing prompt assistance and resolving your concerns effectively.
Thank you for your understanding and cooperation.
Warm regards,
GemPages Support Team
the app slow down the website performance, and the worst thing is the the support team, firstly, they reply late, at this moment of this message, they didn't replied to message sent 3 days ago.... all thing is bad, nothing good.
if i was able to rate you with no stars i would do it.
very bad !!
Hi Ilias,
On behalf of the GemPages team, I would like to send the sincerest apologies for the experience you have been through. At GemPages, support quality is always our top priority, and we always strive to deliver the best services possible.
As for the delay you experienced in the last couple of days, this was due to our major company activities which were conducted from May 11 to May 13, 2023. During this time period, users might experience delays and the limited availability of our support agents on both live chat and email channels. This was also announced to all users via GemPages dashboard beforehand. Please refer to this screenshot for more details: https://prnt.sc/7N0r2_FOodmb.
Nonetheless, please rest assured that your ticket has been fully attended and put on high priority by our support team. We will make sure that all of your concerns will be resolved in no time.
Sincerely,
Thomas | GemPages Customer Success Team
Built a few landing pages for my store and I've have a few issues, so naturally I contacted customer support. NO RESPONSE! Even though they claim a 15 minute response time, I haven't got a response in 2 DAYS for my most recent issue, which is preventing me from running my store. Very dissatisfied and will need a refund if I can't get in contact with a support member.
Bad takes money from you even tho you uninstall it scam they stole 29 from me even after I uninstall it scams
We are sorry that you were unhappy with the experience you had when using our app. We take all feedback seriously and are striving to remedy this situation and provide any assistance you may require. You can expect to hear back from us via email shortly.
Thomas | GemPages Customer Success Team Manager
Never work for me, and the suporte team is the worst. Never solves anything, threats you like a 2 years old kids. And you have to pay a lot for it.
Hi there,
Thank you so much for sharing with us your thoughts on the app and services.
Firstly, I’m so sorry to hear about the incident with the review app that you’ve been trying to integrate with GemPages.
However, with slightly extra time and effort I believe we can make it work in no time.
Regarding the disrespected feeling you’ve had when communicating with the support team, I can guarantee we’ve never and won’t mean to be disrespectful by any means.
However, we will try out best to become more sensitive and appropriate when providing information or instructions, and you’ll see significant improvement soon.
Don’t hesitate to get back to us if you need further assistance.
All the best,
James
GemPages Customer Success Manager
It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.
The recent change in pricing is pure crap. I will make sure to never use gempages for new stores ever again. For 29 a month they only allow you to publish 10 pages. This is a very subtle move from your side. Always been a fan and very happy about gempages but this 10 page crap is lame as fuck
Hi Emil,
Thank you for sharing your concern with us. We totally understand how the recent change in pricing may have affected our longtime users. We truly hope for your kind understanding that this change helps us to form our users' focus groups precisely and ultimately improve our users' experience based on demand.
We appreciate your valuable feedback and will continue to improve our service quality. Please be rest assured that we will still keep on delivering top-quality technical assistance to you and our user base. Therefore, we are still looking forward to having you with us in the future!
James | Customer Success Manager
GemPages Page Builder
Absolutely horrible. Ruined a lot of the coding in my shopify store that took me days to fix. Use Pagefly instead, its significantly better and easier to get the hang of. Plus the customer support responds very quickly.
Hi there,
I’m truly sorry for the unexpected experience that you have had early today.
We always try to make our customers' experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short.
Taking back to your issue, after carefully checking, we have encountered that there is a non-expected behavior when using different page builders at the same time. Thus, I'm willing to assist you to make everything back to normal as soon as possible. I would like to reach out to you via email and would love to hear back from you.
Once again, we apologize for any way in which we may have inconvenienced you.
James | Customer Success Manager
They charged me even when I uninstalled the app, I dont know why that happened and their help center does not respond(
I'm sorry to hear that you've had a negative experience with the Shopify billing. We understand how frustrating it can be when unexpected charges arise, and we want to assure you that we take your feedback seriously.
As I can see, our agent had handled your problem. I hope our explanations answer all of your concerns. Thank you so much for giving us precious chance to assist you with this matter.
Please know that we strive to provide clear and transparent billing to all our customers, and we are constantly reviewing and improving our processes to ensure that our customers have a positive experience.
Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this issue for you.
Best regards,
James | GemPages Customer Success Manager
too complicated to add products and support wont respond
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered.
We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused.
To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements.
Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve.
Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform.
Best regards,
GemPages Support Team