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I enjoyed the flexibility in designing a landing page but it was slow sometimes and often got stuck.
Highly recommend, versatile, intuitive, and conducive to a powerful workflow where you can let your creativity run wild. With no prior experience in website building, I made my website look and function exactly as I wanted. Support is second to none, I recently ran into a pretty major technical issue that made my website virtually unusable. Fixing it was way beyond my expertise. Messaged them about it before bed and by the time I woke up they sorted it quickly and professionally, and now everything is up and running perfectly as it should be.
This is an amazing app for someone like myself who does not know how to code. I would recommend this over the other apps that Shopify offers for drag and drop. The couple things that I would update to get to a 5 star would be customer service is really good, but because they are outnumbered by the questions when you need something answered fast, sometimes you have to wait a while. Like I said the customer service is good and that is something they can fix by just adding a few people to manage the workload and also have some tutorials available for the more simple stuff. The only other thing I would suggest is making headers and foots available so you can control them in the app and not have to use the one in your Shopify template and sticky objects. Other then that it is really easy to use and if you have tried Wix and keep things consistent is not an easy thing. This app has done that for designers and gets you an amazing website with no coding necessary unless you really need something very customizable.
Good customer service! But if we improve the time of reply will be fantastic. 5 star will be given when this service improve
Thank you so much for your honest review! Your feedback about our support time is greatly appreciated. We're taking neccessary steps to improve it. Hopefully our support service will be even faster very soon!
Thank you so much again for bring it to our attention! If there is anything more we can do to assist, please do let us know via live chat or email address support@gempages.help.
All the best!
I am still currently formulating my full thoughts on this app however it asks that i type at least 100 characters. This star count indicates my current level of satisfaction with these app developers. I will keep it updated.
Current Status: Seems like Chris hired some help, things have been much better with the customer service end lately
Great app builder with a ton of features and relatively easy to use, really complicated publishing proccess though.
Thank you very much for bringing your issues to our attention. I'll definitely forward your trouble to our development & design teams for further consideration. Your patience is highly appreciated!
Best wishes.
A great app overall. There were a few technicalities that I needed help with and their support team is very prompt and thorough.
Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience.
Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.
This app is fairly easy to pick up and the customer service is great. They should more slight adjustments. For example, if I wanted to shift my image over since it appears differently depending on the screen.
Hi,
Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our development teams for further consideration. Your patience is highly appreciated!
If there is anything we can do to improve your rating we'd love the opportunity to try. Please reach out and let us know on live chat or email at support@gempages.help.
Best wishes.
This program gives you far more options then the regular shoplifty editor. And the support is quick to respond to your questions. Seeing and having separate editing for each type of device from desktop to mobile is extremely useful.
Thank you for your review! I'm happy to hear that the support team could help you out!
James | Customer Success Manager
I have been using page builder for nearly a year and it has been great, the customer service is good and they have always resolved my issues as soon as they could even if they were no currently online, they would always sort out issues as soon as they come back. I have built beautiful pages on every page of my site thanks to this page builder and it really takes your store to the next level.
Glad to hear that you're finding GemPages helpful in creating your pages! Thank you for your review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Also, please feel free to send along any feedback that you have that lost us a star to support@gempages.help and we would be happy to log this and get it to the right team!