Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 95 % arvioista on 5 tähteä
  • 3 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
9. huhtikuu 2024

Don't be fooled, you won't be able to downgrade to the free plan once you subscribed. They ask you to delete the app and risk loosing your live-page in order for you to sign up again and select the free tier. Thank you very much

paawy
Kypros
7 kuukautta sovelluksen käyttöä
8. huhtikuu 2024

STAY AWAY. INSTALLS CODE AND DOES NOT GET REMOVED WHEN YOU UNINSTALL THE APP!!!!! Now the Site is LITTERED with all their Code!!!

No mention of code being installed....their "AI" is a joke, it doesn't work. Stay away from this APP..installs Code and doesn't get removed when the App is uninstalled.

theLightShop
Yhdysvallat
23 päivää sovelluksen käyttöä
22. joulukuu 2023

WANT TO GO BACK TO FREE PLAN, ITS NOT POSSIBLE SINCE THEY HAVE NOT HAVE THE OPTION ANYMORE!

S2H Beauty
Alankomaat
Yli 2 vuotta sovelluksen käyttöä
GemPages vastasi 5. helmikuu 2024

Dear Esteemed Customer,

We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system, we have manually reverted the option back to the Free plan.

We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Your satisfaction is our priority, and we are readily available to address any concerns.

Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience.

Best regards,

GemPages Support Team

30. tammikuu 2024

DO NOT USE THIS!!! I tried making a page through this app one time and I didn't like it so I made a new page through shopify like normal. As soon as I published it, all the pages I made on this app randomly corrupted my new website and it messed up everything and now I have to restart. If you have this, delete it.

Faithxful Apparel
Yhdysvallat
9 päivää sovelluksen käyttöä
GemPages vastasi 5. helmikuu 2024

Dear Esteemed Customer,

We sincerely regret any inconvenience you may have experienced with GemPages. We understand the importance of resolving the issue promptly and wish to assure you that identifying the root cause is a complex process, and attributing the corruption solely to GemPages may be premature.

To better understand and address the situation, we would appreciate the opportunity to conduct a thorough investigation. Kindly consider reaching out to our dedicated Customer Support team, and we will diligently work towards a resolution tailored to your specific circumstances.

We value your collaboration in this matter and express gratitude for your contribution to our ongoing improvement efforts.

Thank you for your understanding.

Best regards,

GemPages Support Team

Muokattu 24. maaliskuu 2024

Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.

Lufod
Etelä-Korea
2 päivää sovelluksen käyttöä
GemPages vastasi 27. maaliskuu 2024

Dear Lufod,

We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.

It's important to clarify that the billing system is overseen by Shopify, and as a third-party application, we are bound to adhere to its regulations.

Regarding your request for a refund, we kindly ask that you reach out to our Customer Support team via live chat or email. We are committed to providing prompt assistance and resolving your concerns effectively.

Thank you for your understanding and cooperation.

Warm regards,

GemPages Support Team

2. huhtikuu 2024

Beware. Uses Google Fonts from Google Servers without giving a notice.

EMS-RENT
Saksa
25 päivää sovelluksen käyttöä
21. tammikuu 2024

I tried to cancel cause i didnt use this but it still charged me $30

urbanoakdecor
Yhdysvallat
6 päivää sovelluksen käyttöä
GemPages vastasi 23. tammikuu 2024

Hi urbanoakdecor,
I sincerely apologize for the inconvenience you've encountered with our billing process. It's important to note that the billing system is managed by Shopify, and charges are initiated based on the billing cycle, even if the app is uninstalled on the same day.

However, I want to assure you that your satisfaction is our priority, and we stand by our commitment to provide a positive experience. To rectify this situation, I encourage you to take advantage of our 30-day guarantee program. Please reach out to our Customer Support team, and they will be more than happy to assist you in resolving this matter.

Thank you and hope to see you gain.
GemPages Customer Support Team

13. joulukuu 2023

This app has proven to be quite frustrating. The code of this builder is inaccurate and causes issues on the pages we construct. To exacerbate matters, the support and technical team seem to lack the necessary knowledge. It's disheartening that they appear to be uninformed and unhelpful.

Asqnorhtjersey
Yhdysvallat
3 kuukautta sovelluksen käyttöä
GemPages vastasi 14. joulukuu 2023

Dear Shreeram,

I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged.

After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct.

I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue.

If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority.

Best regards,
GemPages Support Team

26. tammikuu 2024

Never got the app to work.. reached out to support twice.. never responded to an email...

STR8 SPORTS, Inc.
Yhdysvallat
2 päivää sovelluksen käyttöä
GemPages vastasi 5. helmikuu 2024

Dear Esteemed Customer,

We extend our sincere apologies for any inconvenience you may have encountered. We observed that you reached out to us via email, and we promptly provided instructions while awaiting your response. It is possible that unforeseen circumstances may have led to the oversight of our email.

We value your feedback and remain committed to ensuring your satisfaction. Should you require further assistance, we encourage you to reach out to our dedicated Customer Support team, who are poised to provide the necessary support.

Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to assist you more effectively in the future.

Best regards,

GemPages Support Team

6. joulukuu 2023

Still getting charged even after deleting this app

BodySonicUS
Yhdysvallat
5 kuukautta sovelluksen käyttöä
GemPages vastasi 11. joulukuu 2023

We apologize for any confusion regarding the charges. We'd like to clarify that our billing system is managed by Shopify, and as a third-party app, we adhere to their policies.

We understand that your billing cycle ended on November 13, and you uninstalled the app on November 20. Unfortunately, due to the billing cycle falling into the next period, charges may have occurred after the uninstallation. We sincerely apologize for any inconvenience this may have caused.

We're here to assist you further and would appreciate the opportunity to look into the charges for you. Please reach out to us directly, and our support team will work diligently to address any concerns and provide the assistance you need.

Thank you for your understanding, and we look forward to resolving this matter for you.

Best regards,
GemPages Support Team