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It is a scam they steal your money never subscribe !!!
They will never give you a refund or youw ould be able to downgrade your plan, once you subscribe !
Dear ThemePagesAcademy,
We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience. However, we would like to address some misconceptions in your review.
Firstly, we assure you that we are not a scam. We value the trust of our customers and strive to provide exceptional service. Many of our customers have been with us for a significant period, which speaks to our credibility. If we were indeed a scam, we believe that numerous customers would have left by now.
Regarding refunds, we want to clarify that we have a dedicated customer support team available to assist with any concerns or refund requests. However, we have not received any communication from you regarding a refund. If you believe you are eligible for a refund as per our refund policies, we encourage you to reach out to our customer support team so we can assist you promptly. We have successfully facilitated refunds for eligible customers following our policies.
Additionally, downgrading your plan is a straightforward process that can be easily handled by contacting our customer support team. We have assisted numerous customers in downgrading their plans to better suit their needs. This manual process helps us ensure better management of the billing system, as we operate under the billing control of Shopify.
Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to address your concerns and improve your experience with us. Please feel free to reach out to our customer support team for further assistance.
Best regards,
GemPages Customer Support Team
STAY AWAY. INSTALLS CODE AND DOES NOT GET REMOVED WHEN YOU UNINSTALL THE APP!!!!! Now the Site is LITTERED with all their Code!!!
No mention of code being installed....their "AI" is a joke, it doesn't work. Stay away from this APP..installs Code and doesn't get removed when the App is uninstalled.
too complicated to add products and support wont respond
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered.
We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused.
To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements.
Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve.
Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform.
Best regards,
GemPages Support Team
also so etwas von unnötig. man bietet das man beim homepage die bilder erstzen kann aber nicht mal die funktion hat die hintergrund entfernen kann.anders kann man die hintergrund nicht entfernen. wenn man mit andere app die hintergrund enfernt sieht man einfach weisses hintergrund beim gempages. und wenn man ein anderes thema esign hat also in andere farben hat sieht das nicht gut aus . verstehe die guten bewertungen überhauot nicht. standard bilder von gempage sind ohne hintergrund und eigene geht nicht
Dear Esteemed Customer,
We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Upon reviewing our records, we couldn't find any recent interaction from you regarding the issue you mentioned about removing backgrounds. We're unclear about the specific problem you encountered, and we'd like to assist you further.
Please reach out to our Customer Support team so we can better understand your concern and provide the necessary assistance. We're here to help resolve any issues you may be experiencing and ensure that you have a positive experience with GemPages.
We look forward to hearing from you soon.
Sincerely,
GemPages Support Team
Its really to bad services. I canceled my free trial plan 3.day but they kept charging me!!! I talk to customer service and they said, they will deposit deposit your money in 5 day but its lie!!
Dear New Yorker Store,
We apologize sincerely for the inconvenience you experienced.
Upon reviewing our records, we have confirmed that the refund was successfully processed from our end as per our latest communication.
Should you require any further assistance or if there are any lingering concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for providing your feedback. We are committed to continuously improving our service and will strive to ensure a more seamless experience in the future.
Warm regards,
GemPages Customer Support Team
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.
However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.
I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.
Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.
Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.
Long winded response, but want you to know that you are heard.
Thank you again! Best of luck in the future!
James | Customer Success Manager
Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend
I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!
Hi there!
Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages.
Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly.
Looking forward to hearing from you soon.
Thank you!
Thomas | GemPages Customer Success Manager
Es un robo no la instalen.
Dear Esteemed Customer,
We are sorry to hear about your dissatisfaction and understand your concerns. At GemPages, we strive to provide high-quality service and support to all our customers.
It appears there may have been a misunderstanding regarding the functionality of our product. Our team has reviewed your recent conversation with our Customer Support team, where we explained how the Image to Layout function works.
We would appreciate it if you could provide us with more details about the specific issues you encountered, so we can better understand and address your concerns. Your feedback is important to us, and we are committed to resolving this matter to your satisfaction.
Thank you for your understanding and for giving us the opportunity to improve.
Best regards,
GemPages Support Team
DO NOT USE THIS!!! I tried making a page through this app one time and I didn't like it so I made a new page through shopify like normal. As soon as I published it, all the pages I made on this app randomly corrupted my new website and it messed up everything and now I have to restart. If you have this, delete it.
Dear Esteemed Customer,
We sincerely regret any inconvenience you may have experienced with GemPages. We understand the importance of resolving the issue promptly and wish to assure you that identifying the root cause is a complex process, and attributing the corruption solely to GemPages may be premature.
To better understand and address the situation, we would appreciate the opportunity to conduct a thorough investigation. Kindly consider reaching out to our dedicated Customer Support team, and we will diligently work towards a resolution tailored to your specific circumstances.
We value your collaboration in this matter and express gratitude for your contribution to our ongoing improvement efforts.
Thank you for your understanding.
Best regards,
GemPages Support Team