Recensioni (4.263)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 95% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
10 novembre 2022

Muy bueno servicio a cliente y la app permite construir un sitio profesional para el ecommerce. Recomiendo.

gauvain-paris
Messico
Circa un mese di utilizzo dell’app
GEMCOMMERCE CO., LTD ha risposto 14 novembre 2022

Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customisation options that you were looking for! Everything is looking excellent!

Let us know via live chat or email support@gempages.help if there is anything else that we can help you with!

13 giugno 2023

The best customer service you could ask for, always respond fast and help you until your satisfied. Very polite and patient staff, have never had a bad experience with them. Anthony was very patient working with me and was super helpful and polite.

ROC
Australia
Circa un mese di utilizzo dell’app
GEMCOMMERCE CO., LTD ha risposto 14 giugno 2023

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers.

Don't hesitate to reach us if we can do anything to assist!

Best wishes!

18 novembre 2018

I've been using Gempages for about four-weeks now. It is truly an amazing app, to say the least. There are nearly an endless supply of possibilities, whether creating homepages, product pages or quite a few others that are available (contact, about us, etc).

A lot of options, but with a clean and simple layout that isn't overwhelming, even if you're new to Shopify or ecommerce in general.

Not being very tech-savvy, I was having an issue I needed help with a while back, and, after contacting both Chris and Nicholas, they went FAR AND BEYOND to help me fix where I had gone wrong.

I am not a patient person - by anyone's standards - but they took their time, explained everything in detail about products assignments and templates, and even went through the trouble to record multiple live-shots in order that I could fully understand.

They didn't just fix the problem and say "have a nice day"...they wanted to ensure that I UNDERSTOOD what the problem was, and *where* and *why* I had gone wrong.

It was a simple fix (always is), but took some explaining in detail, which I am forever grateful for.

This was not easy on their part, but not once did I sense any attitude or impatience with me...and I can sometimes drive people to major attitude very easily. However, they were very professional, all the way.

I chose Gempages after trying all of the page-builders. By far, their system is the easiest to work with. The drag-and-drop functionality is a nice break from others, which tended to be glitchy, slow - and a bit rough around the edges.

One has the ability to list multiple products via template option, or exporting an entire listing into one's library, which saves tons of time for me in my particular business as a publisher, which can be mostly rinse-and-repeat when dealing with the same format for multiple books.

As the owner of multiple, profitable businesses, I don't hesitate to recommend Gempages - especially after working with their support team. Support is excellent, and unfortunately this is rare with many companies nowadays...this from years of experience.

So basically, of the fifteen or so apps I use, this is easily my favorite.

Would give 10-stars if I could:

5 for the app itself, and 5 for the support I received. I've had issues is the past with other app companies, not really caring about their customers as long as they got their money, which is why I'm extremely careful about what apps I let in my business, and what apps I don't.

Gempages is one of the highest-rated apps here on Shopify, and they definitely deserve that rating - if not a Solid FIVE STARS...

Praxis Publishing Co.
Stati Uniti
Circa un mese di utilizzo dell’app
23 agosto 2020

Oh my god this is a wonderful app, i use this everyday to make changes to my stores, it is very flexible and user friendly. You just gotta drag and drop.

Even the customer service is at the top level, i specially love this guys James, he is a real nice and excellent customer service representative. He helps me most of the time. This is the best page builder ever. Thank you Gempages.

Bodyjene
Stati Uniti
Circa un mese di utilizzo dell’app
1 marzo 2018

Great service! Great product! I am so pleased with how I'm able to have SO much content on my site, including videos and parallax photos, it really vamps my brand. You can check it out at www.neothread.co Also, the service, as I mentioned is AWESOME! Chris helped me get my site verified through Google which really wasn't even his responsibility or obligation but he did it! I totally recommend.

Neo Thread Company
Stati Uniti
Circa 3 anni di utilizzo dell’app
9 gennaio 2023

Take it from a total website building/designing noob, GemPages has been amazing to use. So much of it is super intuitive and the drag/drop functionality is great for getting your content on the page, then tweaking the little things til you achieve the perfect look across devices. The few times I've run into a roadblock, their support via chat (both Jane & Mona) has been a godsend. So glad I chose GemPages!

Hoist & Halyard
Stati Uniti
Circa un mese di utilizzo dell’app
16 febbraio 2023

Franchement !! Le support client est vraiment compétent !! des que vous êtes bloqué pour faire quelque chose, il débloque la situation direct ! C'est éditeur de page est vraiment génial ! et le support client vraiment compétent !!

Vibraskin
Francia
Circa un mese di utilizzo dell’app
GEMCOMMERCE CO., LTD ha risposto 16 febbraio 2023

Great to hear that you had a positive experience with our support team! We take great pride in providing exceptional customer service, and we're thrilled to hear that our team was able to quickly resolve any issues that you encountered. We're also glad to hear that you're enjoying the features of our page editor. Thank you for choosing us, and we appreciate your kind words about our team's competence. If you need anything else in the future, don't hesitate to reach out.

18 dicembre 2020

Customer service is awesome. Was able to get help at 3AM even! Overall just a really good app. Thanks for the help

Simpl. Bands
Stati Uniti
Circa un mese di utilizzo dell’app
18 luglio 2020

GemPages itself usually works fine, but customer support times are very bad! On friday, you will get the message that they return on monday. So if you have a huge bug or problem, you have to find a workaround or live with the bug for 4 days (which is a lifetime in ecommerce)!

Moreover, BEWARE OF THEIR ECOMSOLID THEME!!

The theme is FULL of bugs. For instance, it did not work to show the sales price correctly in one of their templates. Then they fixed it (took 2 days), but the fix was still wrong (now it also showed the sale price badge, even if it was not on sale...). Another example: on the product page, i installed the addon to show the stamped-reviews. However, suddenly the reviews also show on the homepage. I double-checked, the addon is not installed on the homepage. And since it's friday today, I will have to wait 4 days (!) to get an answer and have them start fixing their own bug. These are only examples, I had to open multiple tickets only due to bugs in the last 1-2 weeks.

MotorenMaler
Germania
Quasi 3 anni di utilizzo dell’app
Data modifica: 22 aprile 2021

I cannot rate the team highly enough! just had an issue that prevented me from updating new data , the gempages team not only responded super fast but they fixed the issue as well! Awesome customer service, and from a different continent and time zone. Thankyou :)

Basketcase Gourmet
Australia
Circa 3 anni di utilizzo dell’app