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desinstale gempages y siguen cobrando, no hay forma de comunicarme con ustedes para solicitar el reembolso Solicito el reembolso del cargo de 14.50 USD correspondiente a GemPages, incluido en la factura 525051157 pagada el 4 de mayo de 2026.
La app ya no está instalada en mi tienda y7qyc6-pj.myshopify.com y no encontré un canal de comunicación dentro de la app para gestionar este cobro.
Solicito la revisión del cargo y la emisión de reembolso o crédito.
Hola,
Lamentamos sinceramente la confusión y las molestias que esta situación le haya causado.
Tras revisar su caso, vemos que la aplicación fue desinstalada después de que iniciara un nuevo ciclo de facturación, por lo que el cargo se generó automáticamente a través del sistema de Shopify. Entendemos que esto puede no ser evidente, y en estos casos nuestro equipo de soporte siempre está disponible para ayudar a revisar y gestionar cualquier solicitud de reembolso.
Nos gustaría informarle que el reembolso ya ha sido procesado y el importe ha sido enviado a su método de pago original.
Si tiene cualquier otra duda o necesita más ayuda, por favor no dude en contactarnos. Estaremos encantados de asistirle.
Saludos cordiales,
Auri GemPages Customer Support Manager
I cannot navigate it and when I asked for help the person just quit answering me
Tive uma experiência muito ruim! 2 dias editando minha landing page. Na edição está tudo perfeito, quando jogo o site no ar, está tudo desconfigurado. Uma tragédia.
I installed the app and deleted it less than 48 hours later and they charged me $61.80. SCAM
they are charging people without authorization even if you have the app unistalled. BE CAREFUL
Hello nellaskin,
We’re sorry to hear about your concern regarding the billing.
As GemPages is a third-party app on Shopify, all charges are managed and processed strictly through Shopify’s billing system, not directly by us. Charges may still appear if the subscription was active during a billing cycle, even if the app was later uninstalled.
In your case, you were eligible for a refund, and our team has already reviewed and supported you with the refund accordingly.
If you have any further questions or would like us to double-check anything, please feel free to reach out. We’re always here to help.
Kind regards,
Auri
GemPages Customer Support Manager
Good for starting to work on your shop, but after some time you realize the very limited functionality for a fairly high price.
Hello Loume,
Thank you for your feedback, and we’re sorry to hear that the app did not fully meet your expectations over time.
Our Customer Support team has already provided assistance regarding your case. Please kindly review the latest update, and if you have any further concerns or would like us to explore ways to better support your needs, feel free to reach out. We’ll be here to help.
Best regards,
Auri
GemPages Customer Support Manager
VERY BAD not intuitive, go to replo
Hello Ovella,
We’re sorry to hear that your experience did not meet your expectations.
Our Customer Support team has already provided assistance regarding your case. Kindly check the latest update when you have a moment, and if you have any further concerns, please feel free to reach out so we can continue supporting you.
Kind regards,
Auri
GemPages Customer Support Manager
Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly
Hi Matteo,
Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced.
I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes?
Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at support@gempages.help or live chat.
Thank you again!
James | Customer Success Manager
GemPages Page Builder
It doesn't work with JPEG image formats, total waste of time. We tried to request a refund only five hours after payment, but they make you provide so much evidence. It’s just another way of wasting time.
Hello SUSU,
We’re sorry for the frustration you experienced regarding the image format request and the refund process.
Regarding the images, your request involved changing all background colours to match a specific reference colour. Technically, this is only possible using PNG format, as JPEG does not support transparent or editable backgrounds. This limitation applies not only to GemPages but to all apps using the same image standards, which is why a JPEG solution was not feasible in this case.
As for the refund, we strictly follow Shopify’s required process to avoid billing errors. This means we need sufficient and correct information to verify each request before proceeding, ensuring refunds are handled accurately and safely for all customers.
We appreciate your feedback and are always happy to review your case again if you have further questions. Please feel free to reach out and we’ll be right here to assist.
Kind regards,
Auri
GemPages Customer Support Manager
Used to be great, but has gone downhill since the V7 upgrade. As of late it feels like they're doing everything they can to put previously accessible features under new, more expensive paywalls, just to squeeze every last dollar out of marchants.
Which would be understandable, if the app was still great. It's not. Everything went to the toilet since V7. They constantly push "upgrades" that take several minutes "re-optimizing" your pages before you can get in the editor to make any changes. That too often freezes. I've found myself locked out of the editor due to an "upgrade" at crucial times.
Anyone who hasn't used this yet, I recommend you install something else.
Hello Mech.land,
We are truly sorry for the frustration you experienced with the V7 upgrade and the recent app lockout. The issue was caused by an unexpected outage from Amazon Web Services (AWS), which affected many platforms including ours.
Our team has been working on improving our infrastructure and backup systems to prevent similar disruptions in the future.
I’ve also reached out to you directly via email to discuss your experience in more detail and ensure your concerns are fully addressed.
Best regards,
Auri
GemPages Customer Support Manager
