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I've been using this software for more than a month, and it still hasn't let me down after paying for it. I've read all of their tutorials. Their team is very patient, and they'll get a reply within a day. The software isn't perfect, and sometimes there are some small problems. , but don't care, it's really fun to communicate with this group of people, I've lost my temper with them, some people can't really solve the problem, but it's a minority, now my page is beautiful, I think my time is worth it .
Thank you for rating your experience with GemPages! We strive to provide our customers with the greatest possible experience. However, sometimes errors may occur even when the greatest care is taken. Please do not hesitate to let us know how we could serve you better so that we can improve your and all other customers' future experiences.
Best wishes!
It is really shitty that this app has no discernible way to cancel. It's not a function of the app, it's not in FAQs, you can't even google it. Unacceptable, especially after they went down and no one answered me for days.
BEST FREAKKKKING APPS EVER!!!, for everyone who wants to increase their sales, MUST use this app! Highly Recommended. We generated almost 6 Figures cause of this landing page apps.
The recent change in pricing is pure crap. I will make sure to never use gempages for new stores ever again. For 29 a month they only allow you to publish 10 pages. This is a very subtle move from your side. Always been a fan and very happy about gempages but this 10 page crap is lame as fuck
Hi Emil,
Thank you for sharing your concern with us. We totally understand how the recent change in pricing may have affected our longtime users. We truly hope for your kind understanding that this change helps us to form our users' focus groups precisely and ultimately improve our users' experience based on demand.
We appreciate your valuable feedback and will continue to improve our service quality. Please be rest assured that we will still keep on delivering top-quality technical assistance to you and our user base. Therefore, we are still looking forward to having you with us in the future!
James | Customer Success Manager
GemPages Page Builder
Great tool that saves many hours for us to maintain the store front websites, easy to use and highly recommended!
Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
Happy Holidays!
Awesome support for most of the time. The tools its self is very flexible and allows you to create anything just like web flow
It's been good so far. It's a bit confusing to use at the start, but the live chat help is very good, and Ken helped me a lot, as has Bella
Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support.
They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.
Thank you for your feedback!
We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent.
I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly.
Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through support@gempages.help. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you.
Thank you again!
James | Customer Success Manager
I love this app but for some reason my themes be messing up every time i switch from desktop to phone and its really annoying please fix it asap
This app has a very cool concept and is fun when it is working but I have found it is just not worth the time and effort you put in. The customer service is great (Only Leah you should give her a raise). But sadly the only reason that I mention customer service is bc of the amount of times the app bugs up. The page when you are finish editing does not look like it does on the app, when you actually go to the website, so you have to work off that. Had a couple times where my page just wouldn't load at all. Had a section just randomly deleted that I spent hours working on. & the app is extremely slow. Defiantly not worth the money and time. Too anyone considering I would just suggest to go and buy a nice shopify theme so you won't have to waste so much time on random bugs. I wish the app the best though for the future as it would be really cool and unique if it didn't have so much problems. I seriously felt like I was dealing with an app in Beta. Sorry for the criticism but hopefully it will spark some improvements.