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Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support.
They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.
Thank you for your feedback!
We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent.
I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly.
Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through support@gempages.help. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you.
Thank you again!
James | Customer Success Manager
I love this app but for some reason my themes be messing up every time i switch from desktop to phone and its really annoying please fix it asap
This app has a very cool concept and is fun when it is working but I have found it is just not worth the time and effort you put in. The customer service is great (Only Leah you should give her a raise). But sadly the only reason that I mention customer service is bc of the amount of times the app bugs up. The page when you are finish editing does not look like it does on the app, when you actually go to the website, so you have to work off that. Had a couple times where my page just wouldn't load at all. Had a section just randomly deleted that I spent hours working on. & the app is extremely slow. Defiantly not worth the money and time. Too anyone considering I would just suggest to go and buy a nice shopify theme so you won't have to waste so much time on random bugs. I wish the app the best though for the future as it would be really cool and unique if it didn't have so much problems. I seriously felt like I was dealing with an app in Beta. Sorry for the criticism but hopefully it will spark some improvements.
Absolutely horrible. Ruined a lot of the coding in my shopify store that took me days to fix. Use Pagefly instead, its significantly better and easier to get the hang of. Plus the customer support responds very quickly.
Hi there,
I’m truly sorry for the unexpected experience that you have had early today.
We always try to make our customers' experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short.
Taking back to your issue, after carefully checking, we have encountered that there is a non-expected behavior when using different page builders at the same time. Thus, I'm willing to assist you to make everything back to normal as soon as possible. I would like to reach out to you via email and would love to hear back from you.
Once again, we apologize for any way in which we may have inconvenienced you.
James | Customer Success Manager
Response time is reasonable. Good customer support. Helpful and friendly. Page builder is comparable to a few others.
Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. We would love to know more about your experience. Feel free to let us know via our live chat channel. We would be happy to check and make it right for you!
Awesome app and awesome customer support (including chat, which is mega helpful). You can create beautiful pages from scratch in no time. Anything you need to get your pages up and running.
The best Shopify editor I've used so far. If you're used to Elementor, you will love Gempages! Good job folks!
I just started using this app... and I had an awesome experience so far. Very easy to use, very user-friendly, and super well integrated with Shopify + a responsive support team! THANK YOU SO MUCH!
Amazing app, amazing support! I don't even have to hire a developer. I've been using GemPages since 2020 now and it's my go-to page builder app on Shopify.
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
They charged me even when I uninstalled the app, I dont know why that happened and their help center does not respond(
I'm sorry to hear that you've had a negative experience with the Shopify billing. We understand how frustrating it can be when unexpected charges arise, and we want to assure you that we take your feedback seriously.
As I can see, our agent had handled your problem. I hope our explanations answer all of your concerns. Thank you so much for giving us precious chance to assist you with this matter.
Please know that we strive to provide clear and transparent billing to all our customers, and we are constantly reviewing and improving our processes to ensure that our customers have a positive experience.
Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this issue for you.
Best regards,
James | GemPages Customer Success Manager