レビュー (5,001)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2024年12月5日

Our experience with Gem pages has been amazing for a number of reasons - but the customer service & technical support provided by the team is undoubtably the most outstanding and reliable aspect of it all. Technical issues can be frustrating & slow your momentum as an e-commerce business - Gem pages never fails to provide the best & fastest technical support to get you back up & running in record time.

Thank you,
HNDRXX Team.

HNDRXX
オーストラリア
アプリの使用期間:7ヶ月
2024年12月19日

GemPages is an amazing tool! It's super user-friendly and has made designing my Shopify store so much easier. The flexibility and features it offers are top-notch, and the support team is always helpful. Highly recommend it to anyone looking to build a professional and beautiful store!

DiFluid
中華人民共和国香港特別行政区
アプリの使用期間:2ヶ月
2024年11月24日

Very satisfied with them, I use the free plan because I only need one landing page, and they are still very reactive to help if there is any problem. Within 24h they found the problem in my store and modify the code. This is real customer service !

Little You
フランス
アプリの使用期間:約1年
2025年1月21日

I do not recommend using GemPages, as you will become completely dependent on it.

GemPages offers an intuitive interface and is easy to use, making it accessible for users of all skill levels. Their customer service is friendly, although response times can be slow.

However, I would only recommend starting with GemPages if you are prepared to use it indefinitely. If you downgrade from a paid subscription, you lose all editing and republishing capabilities. Additionally, it’s quite frustrating that the subscription is deactivated immediately upon cancellation, meaning you cannot use the service for the remaining period you have already PAID for.

It’s important to note that maintaining a paid plan is essential for making even the smallest edits. Otherwise, you will need to start over entirely with a new provider.

Coolhale
フィンランド
アプリの使用期間:6ヶ月
GEMCOMMERCE CO., LTDが返信しました 2025年1月22日

Dear Coolhale,

I’m Auri, the Customer Support Manager at GemPages. I sincerely apologize for the inconvenience caused by the cancellation of your two stores.

Please understand that the cancellation process, which results in the termination of paid features, is consistent with how all apps operate on Shopify. As a third-party app, we are required to adhere to these policies.

That said, we do offer customers the option to restore their paid features through a manual upgrade on our end. I believe our Customer Support team has already completed this for you, as the billing cycle has been paid.

I deeply regret the miscommunication from our team that led to your frustration. We value your trust and hope you’ll consider giving us another chance to partner with you.

Thank you for your understanding, and have a wonderful day.

Best regards,
Auri
Customer Support Manager
GemPages

2024年11月18日

I went with GemPages over PageFly for my Shopify store, and I’m so glad I did. The customer support with GemPages is seriously top-notch—they're super quick to respond and always helpful, which made a huge difference for me. Plus, the platform is really easy to use. The drag-and-drop builder is straightforward, even if you’re not tech-savvy, so I had no trouble designing my pages just the way I wanted. There are tons of templates and customization options too, so I was able to create a store that felt unique to my brand. Overall, it’s been a great experience, and I’d definitely recommend it to anyone looking to build out their online store.

kabloomy
アメリカ合衆国
アプリの使用期間:11ヶ月
2025年1月31日

i Absolutely love Gempages. It allows me to customise every page to my exact liking. i took a free theme and made it look like a paid theme with Gempage builder. The Customer support is very good, whenever i have an issue, they usually get it solved within 30 minutes. Highly recommend

ModaVista
オーストラリア
アプリの使用期間:約1ヶ月
2024年12月25日

I have had the pleasure to be helped by Célia, truly heavens sent. the app itself is a time saver, a great overall app and the customer service in my experience is second to none, even assisting me through the festive season with nothing but patience and kindness. Again i just would like to thank Célia

1Paw Planet
南アフリカ
アプリの使用期間:5ヶ月
2025年1月29日

Amazing app, easy to understand and use. The support has been amazing. Quick responses and solved all my issues quick. Recommend this app for creating beautiful pages

JO PLUS
オランダ
アプリの使用期間:3ヶ月
2024年12月3日

I love this app, makes customisations so easy! If you encounter some challenges, customer support is always there to assist, I get a feeling of real accountability there, as every support agent I've chatted to has given me the confidence they are on it, and pull in all their best available resources to help fix the issue. For instance, I had an issue with product list, I wanted to mirror my theme settings, they took the layout and design from the theme and created custom code for me to put into my section. Big shoutout to the G.O.A.T - Ken who helped me earlier on this and another issue!

Bask & Fetch
イギリス
アプリの使用期間:2ヶ月
2025年2月11日

So far, using GemPages has been a great experience—super versatile features. And, the support team is amazing' goes beyond expectations to help.

My Peace of Mindfulness
イギリス
アプリの使用期間:8ヶ月