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Very fast and accurate support, it's simply amazing!
Just downloaded gempages recently, It has many great features on the website for landing pages I wanted to make. The platform is easy to use in my opinion after browsing through the sections. I had an issue with my pages loading and I spoke with emerald in customer support via chat and had a great customer experience. He made it very easy to follow steps and escalated my issue to be resolved very fast and was extremely helpful.
Support is very good and so is the app.
Love this solution, It is robust and fast. There is no better way to build pages on Shopify and I use this on many sites.
GemPages is a great tool to work with – user-friendly and full of features. What I especially appreciate is the fast and clear communication. They responded quickly, thought along with me, and everything was resolved neatly. My page now works as it should and looks clean and professional.
In short: great service, pleasant collaboration, and definitely recommended.
Hello Virello,
We really appreciate your thoughtful feedback! It’s great to know that everything is working smoothly for you.
Thanks for recommending us!
Auri
GemPages Customer Support Manager
Everything seems to work fine, until you finish your design and realise that the desktop layout doesn't sync (pictures missing or different pictures added, sizing wrong, columns layout wrong, text different sizes) with the tab layout and mobile layout, which you have to go in and tweak individually, but then realise those tweaks do sync with the desktop layout, so you have to individually mark sections in the advanced tab one by one to not display on the desktop or tab layout if you're tweaking the mobile layout specifically. It's the weirdest workflow I've ever seen and suck up hours as you check each detail to see which ones synced and which ones didn't.
Hello Our Quill,
Thank you for sharing your experience. We’re sorry to hear that the responsive settings caused frustration while working on your layouts.
GemPages follows responsive web design principles, which means certain elements such as text styles are synchronised across devices by default unless adjusted using specific device settings. In your case, the text size behaviour and button width settings were working as designed, but required configuration through the responsive controls.
Our team has already provided a detailed screen recording to guide you step by step on how to customise each device layout correctly and avoid unintended syncing. We kindly invite you to review that recording when you have a moment.
If anything remains unclear or you would like further assistance, please let us know. We’re here to support you and ensure your layouts work exactly as expected.
Kind regards,
Auri
GemPages Customer Support Manager
Great customer service. I needed help for the 2nd time now and the in-built chat gets me a service agent within like 2 minutes to talk and help. They even provide video´s for every step to make it easier and what i love most is that they don´t use AI agents like most apps
perfetto, assistenza clienti ottima
Tres bonne application
Thank you so much for all the help today! You went way beyond in helping me with my page. Thank you
