GemPages Landing Page & Funnel , 4.108 recensies
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Very good customer service and support team even on the free plan right now , going to upgrade to paid plan soon since their support is so efficient
The builder itself is great. Very intuitive and fairly easy to use, especially if you have used page builders before. Great UI and pretty flat learning curve. But the biggest value is the service. I have worked with customer service teams on a lot of apps and the Gempages team (Tony, Kyle, Miley and Ken) is one of the best I've ever encountered. They were helpful, resourceful and incredibly friendly. They went above and beyond and I was just delighted. 100% worth it.
So far, so good. I just got GemPages today and can already tell it's a great product. Customer Service is ON POINT.
Very easy to deal with. From reporting a problem to getting a solution, fast response.
Guys ... this is the real deal!
never left an app review after 6 years on shopify, but this one is a 10/10
very comprehensive set of functions, sleek pages, tech support was on live chat and actually helpful! they sort it out rather than passing you to email ticket support (shout out to Mona:) and they're onto something with the ai page builder tools that need a little bit of tweaking but definitely gave me some good head starts.
My only suggestion would be to add a "layers" type field in the left tab of the editor. A few times i struggled to change small sections of background colours or margin sizes because the elements are sometimes tightly overlapped (section/row/product etc) and hard to figure out exactly what needed the edit. I figured it out, but took a little longer than I would have liked.
An excellent page builder overall.
Mona is by far one of the best customer support reps I have ever come across. Friendly, efficient and real quick. Hats off for Mona.
Don't be fooled, you won't be able to downgrade to the free plan once you subscribed. They ask you to delete the app and risk loosing your live-page in order for you to sign up again and select the free tier. Thank you very much
Dear Esteemed Customer,
We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system and the awareness of reverting back, we have manually reverted the option back to the Free plan.
We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require.
Thank you for promptly providing your feedback.
Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience.
Best regards,
GemPages Support Team
Great and fast customer support. Precise and direct.
I am honestly incredibly pleased with not only this app, but their customer service. The app works very well with little issues. Any issue that comes up, their support is quick to resolve. 100% recommend.
GemPages is an app that we can definitely recommend to anyone currently part of the Shopify community looking for a smoother web page building experience. and I have very good experience with one of the customer care staff 4Anthony Great Service resolve my issue in couple of hour, thank you so much