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Support is taking longer time to get a reply!! Having issues to integrate with theme even the first issue fixed BUT it will happen again!! Technical issue cant fix immediately!! Wasting time...Need a refund...
too complicated to add products and support wont respond
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you've experienced. We understand that adding products should be a straightforward process, and we're sorry for the complications you encountered.
We also acknowledge your frustration with our support response time. Due to a surge in inquiries, our response times were delayed, and we sincerely regret any inconvenience this may have caused.
To address this, we are actively working on expanding our support team to ensure a faster response time for our valued customers. We appreciate your patience as we make these improvements.
Our Customer Support team has already reached out to you and placed your inquiry on a priority list. We are eager to assist you further and await your response to continue providing the support you deserve.
Thank you for bringing this to our attention, and we are committed to enhancing your experience with our platform.
Best regards,
GemPages Support Team
I tried to use it and it made my site with errors. and also after removing the app we still have issues.
The worst and most insincere customer support I've ever had with any apps on Shopify. They do NOT solve your problems, they do not respond for important billing issues, and other issues. Deleted this app and moved to PageFly Builder. Much better support there. Gem Pages support neglects their paying customers. They should be ashamed. Horrible.
I'm very sorry to hear you had such a negative experience. To clarify, Shopify controls billing for all apps in the app store, we didn't process the app charge.
However, we have intenal process for refund and will be glad to adress a refund promptly Shopify directly.
I have the case again with Ken ( who has been handling this case) and looks like that he had sent follow-up emails with instruction however, they weren't received by somehow.
Our agent had contacted Shopify Advisor to process the refund with assistance of Shopify billing team.
Your feedback has prompted a few things for us to improve: (1) We are QA-ing our support process, looking for things like better internal following-up system (2) We are considering to open phone call support service.
Long winded response, but want you to know that you are heard.
Thank you again! Best of luck in the future!
James | Customer Success Manager
Have contacted support 3 times over the last 3 weeks with no response :( Lots of glitches! Could be a great app down the road but really disappointed with the app currently and most definitely the service! Do not recommend
I need to remove all the code for your plugin, it's too bad, he keeps slowing down my page and the worst part is that I can't find your code, it's a disaster for my site!
Hi there!
Thank you for sharing your valuable feedback with us and we are truly sorry for the recent experience you had with GemPages.
Rest assured that our support team is always ready to help you with this request so feel free to drop a message via the chat channel or you can reply to the email that our support team is going to send you shortly.
Looking forward to hearing from you soon.
Thank you!
Thomas | GemPages Customer Success Manager
DO NOT USE THIS!!! I tried making a page through this app one time and I didn't like it so I made a new page through shopify like normal. As soon as I published it, all the pages I made on this app randomly corrupted my new website and it messed up everything and now I have to restart. If you have this, delete it.
Dear Esteemed Customer,
We sincerely regret any inconvenience you may have experienced with GemPages. We understand the importance of resolving the issue promptly and wish to assure you that identifying the root cause is a complex process, and attributing the corruption solely to GemPages may be premature.
To better understand and address the situation, we would appreciate the opportunity to conduct a thorough investigation. Kindly consider reaching out to our dedicated Customer Support team, and we will diligently work towards a resolution tailored to your specific circumstances.
We value your collaboration in this matter and express gratitude for your contribution to our ongoing improvement efforts.
Thank you for your understanding.
Best regards,
GemPages Support Team
Support is none existent, you cant even pay someone to help such a shame i spent so much time building a site but the last part i had to change to pagefly..
Hi Mate,
We want to extend our sincerest apologies for the delay in our support response. We understand your frustration, and we're truly sorry for any inconvenience this has caused you.
Due to an unexpectedly high volume of customers, our response times have been slower than usual. We want to assure you that this is not the level of service we aim to provide, and we're actively working on resolving this staffing issue to better support our valued customers like you.
While our response time may be temporarily affected, we want to emphasize that we are committed to assisting our customers to the best of our abilities. We appreciate your understanding during this challenging period.
If you have any specific issues or questions you'd like assistance with, please don't hesitate to reach out to us again. We're here to help, and we value your business.
Thank you for your patience, and we look forward to serving you better in the future.
Warm regards,
GemPages Support Team
I tried to cancel cause i didnt use this but it still charged me $30
Hi urbanoakdecor,
I sincerely apologize for the inconvenience you've encountered with our billing process. It's important to note that the billing system is managed by Shopify, and charges are initiated based on the billing cycle, even if the app is uninstalled on the same day.
However, I want to assure you that your satisfaction is our priority, and we stand by our commitment to provide a positive experience. To rectify this situation, I encourage you to take advantage of our 30-day guarantee program. Please reach out to our Customer Support team, and they will be more than happy to assist you in resolving this matter.
Thank you and hope to see you gain.
GemPages Customer Support Team
Please refund. I installed it on 3/10 and uninstalled it on 3/11. Because I didn't need it, I didn't use it. But they charged me $29. I haven't used it so please take my money.
Dear Lufod,
We extend our sincere apologies for the unfortunate circumstances that prompted the decision to cancel your service.
It's important to clarify that the billing system is overseen by Shopify, and as a third-party application, we are bound to adhere to its regulations.
Regarding your request for a refund, we kindly ask that you reach out to our Customer Support team via live chat or email. We are committed to providing prompt assistance and resolving your concerns effectively.
Thank you for your understanding and cooperation.
Warm regards,
GemPages Support Team