GemPages Landing Page Builder

First of all this app is a great drag and drop. If you have absolutely NO idea what you're doing with code then go for it! This will open doors. If you know ANYTHING about code then I suggest just working on your pages yourself and saving the $30 a month.
First, the CSO I talked to recommended I use another app called GemThemes so I can customize my header as I wanted to do. This app is outside shopify but seem to be working fine (so far). The thing is that my product pages keep reverting from the page I designed on this app to the default in the theme. I lost hundreds of dollars in potential revenue due to this which is why I don't recommend getting this. Minus 1 star for that.
Second, when I contacted support regarding this, I didn't get a response for at LEAST 1 day. Minus 1 star for that. (I do disclose this was a weekend but OVER 1 day on such an important issue? You be the judge if that's justified).
Third, I made a product page to be default for ALL my products. The issue is with the swatches. You can't have any other type of swatches other than the boring text in a box ones. If you want to make say, colours for swatches, you need to make a different page for each one. I wanted to make a different image for different patterns depending on the style. Each of these images are already associated with a variant in shopify so you would think it's an easy thing to do. OF COURSE NOT! The only way to do this is to upload an image of each variant of each product that I want to use and then make each product page seperatly. I HAVE ABOUT 400 PRODUCTS AVERAGING 10 VARIANTS EACH. Do the maths on that one folks! Minus a star for that.
All this is within my 10 day trial. If things don't start shaping up I'm certainly not paying for this rubbish. I'll return to update my review to let you know if I kept it so stay turned folks.
Fourth!
Even after writing this review, Gempages suggested I install a swatch app (my choice of which one) and this doesn't work with them! Bye bye another star! If I was paying for this crap I would uninstall in a heartbeat. Don't even bother with this.
PART 2!
So even after PAYING for this. They chatted to me for a couple of hours saying they can fix the swatches but didn't. Said they would keep me updated and that was THREE OR FOUR DAYS AGO!
You're joking right!
PART 3
So after taking to social media (facebook) I finally got a response. So far it has been about 4 days since the swatch issue was attempted to be fixed. I'm leaving 2 stars off because of the 2 extremely long periods between getting any response and 1 just because the swatch issue isn't fixed. They have assisted me to fix the issue of my product pages reverting to my default theme page so I have bumped it up to 2 stars instead of my original 1 star.
PART 3
So after discussing the swatch issues, one of the support team gave me a creative solution to improve my product page. This didn't fix the issue but it did help my product page look better. I am told they are working on a release to fix the swatch issue and make this an app wide improvement. I was updated on this the next working day by one of the team. For this I've increase the rating a star to reflect this. However, I have had a customer ask for a refund due to selecting the wrong variant so this issue is beginning to not only affect my prospective orders but orders that have been placed. I included this as a reflection to the importance of having high performing swatches in my store and for other merchants reading this to be able to use this to consider if the same issue would affect them. If it won't, please disregard the comment.
PART 4
So the tech team worked on it and made some custom code for my store to make all the "colour" options in the variants display the thumbnails. Would be great if I had the option to do this to other options such as "Stone Colour" variant options as well. I'm sure the update will make this app a must have for everyone though. Keep up the great work GemPages!

The editor is really nice and usable, however it has plenty of bugs. Small Section can't be edited and custom templates are not stored correctly... I have lost quite some time eventually. Suport is great though

Greatest builder i've used so far, i tested about 3 builders and this is the one closest to what an HTML CSS web customization would look like. 4 Stars just because they reply late and might need more customer service staff.

The core function is excellent and you're really only limited by your imagination. Support is also very helpful and understanding. I do think there could be more support material, particularly around how Gem Pages works with product pages, sub-pages, themes and Shopify so you're given more of an overview of how everything links together. It's perhaps taken for granted that you know all that so I lost days trying to get to grips with that - hence the loss of a star. Overall, very good and will be using again.

awesome support and an ok page editor, user experience can get better - but it cover with an amazing support team that will help you with that experience. they told me they keep evolving and I believe them. the top editors in market are all awful if to be honest - and this one is floating above them by very little. but again - the support that it comes with, makes it one of the better ones. cant wait for their next evolution so I can give them 5 stars with my heart. 4 stars is on for the AMAZING SUPPORT. the rest is 3 stars.

Good customer service! But if we improve the time of reply will be fantastic. 5 star will be given when this service improve

Excellent customer service when you can reach them (time difference). They showed me how to fix things and made videos so I could learn myself. They also edited code for me to change some things as well. Takes some time and effort to play around with it to see how it looks (lots of tweaking etc) but once you get the hang of it it goes smoothly!

Really good solution and helpful support service. Could do with a few more templates but still worthwhile.

I just wanted to drop a quick note to express my gratitude for the incredible support I've received. Your team is not only super friendly but also incredibly helpful. It made a significant difference in my experience.

I'm looking forward to more features being available on V7 soon. Keep up the fantastic work!

Great app, great support team with day and night shift to back up timezone. Now on pro plan. Go go go