Recensies (121)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
1 juli 2022

Having issues getting set up. Have tried to contact support multiple times but am being blocked by 'prove your human' test which isn't fully displayed on the screen so I can't see what I'm supposed to answer. I don't have another way to contact support so can you please respond to me here as I'm having issues getting the app to work.

Inessa
Verenigd Koninkrijk
6 maanden gebruiken de app
Spice Gems heeft geantwoord 12 augustus 2022

The merchant contacted us shortly after posting the review. The team has addressed all the queries raised by the merchant.

24 juli 2020

Spice Gems team has been very helpful in setting up their app for both my stores. They're quick and professional. I recommend the app

AYNI Treasures Europe
Verenigde Staten
5 dagen gebruiken de app
5 augustus 2017

Helped us set up our redirects for 2 stores. Very quick response rate for trouble shooting. Very helpful. Would definitely recommend.

Lilly And Lime
Australië
3 maanden gebruiken de app
19 maart 2017

So far I am very satisfied with this tool. I tried Geolizr and two other IP redirect tools (to direct people to Canadian and US versions of my website), and so far this tool is the only one that worked exactly as I wanted it to. It is the only one I could find that works on mobile. I wanted to change the color of the Yes and No buttons as well as the font and their development team provided me with the Custom CSS in less than 24 hours. My only suggestion would be for the tool to come pre-installed with the CSS so that shop owners could immediately change these options, without bugging the dev team. Overall great tool!

Rocky Mountain Barber Canada
Canada
2 dagen gebruiken de app
23 januari 2017

The support is slow (24 hours) to get responses as they are in india. The automatic redirect was very slow (3-5 seconds) which didn't work for our customer experience. Tried for a week to get it working with no luck.

Dish Du Er
Canada
Ongeveer een maand gebruiken de app
2 juni 2020

Have a problem when use it and it solve quick by a developer team, great customer support! thank you Salman!

Dominatejakarta
Indonesië
1 dag gebruiken de app
6 maart 2020

App redirects quickly. Fast customer service had us up and running the same day. Thank you!
Cheers
Michael

boto swimwear
Canada
Ongeveer 21 uur gebruiken de app
4 maart 2020

The app works great, helps us redirect traffic from our stores in two countries.
When we asked for sorry they responded in a fast manner.
Cheers

FRACTEL
Australië
Ongeveer 16 uur gebruiken de app
14 augustus 2019

It's a pretty basic app, but it has been working well so far. Support was fast when needed so we are happy with the set up.

kencko
Verenigde Staten
8 dagen gebruiken de app
26 juni 2019

I had this running on 3 different sites and I thought it was good until the problems starting happening. The reason I left a 1 star, absolutely no way to chat or get help besides sending an email.

RedEye Rhino
Verenigde Staten
Ongeveer een uur gebruiken de app
Spice Gems heeft geantwoord 27 juni 2019

Hello Charles,

Thank you for sharing your feedback.

I am sorry to see that you had trouble with the app.

I checked with my support team and we responded to your query within 12 hours of receiving it. We received the query at 1:03 AM IST and responded to it at 12:05 PM IST

Pls note that we are based in India and there might be a slight delay in communication due to the time zone difference.

We currently offer email support and try our best to resolve all the queries quickly and efficiently. If you plan to reinstall the app, simply reach out to us and we will make sure that it works for you.

Regards,
Ankit
Co-Founder, SpiceGems