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It keeps on malfunctioning- and not working! the window isnt appearing to anyone and the prices keep fluctuating between markets which is a MASSIVE problem
Hi there, could you please reach out to us on the support team so we can diagnose what is happening for you here and fix the issue?
Hi, Team! It doesn't change the currency automatically neither after manually choosing the store currency is still the same! Please look into it. We've been struggling a lot with these!
Why are the selectors at the footer? Why not in the header? This is not logical and a big UX flaw. The Shopify selectors at the top disappear when you use any other size than a big screen. I was hoping the Geo Location would at the selectors at the top...
So tablet or smartphone users don't know that they can change the language of the site. Also the Geo location does not seem to work. When I test it on different devices, I do not get a pop-up.
It shows in the example but doesn't appear when I preview site. I tried searching up but nothing comes up
Hi there, if you are based in the same country/region as your store's default, then no recommendation will appear. e.g. if your store is shop.com based in the United States, when a visitor from the US lands on your store they won't get a pop up, since they are already browsing the US site. Only customers in different countries/regions will see the pop up. You can preview it within the app itself.
The app used to automatically convert pricing to the correct currency based on geo-location (IP), but this has stopped working for some reason?? At least inform us if you change this functionality...
Hi there, the Geolocation app hasn't ever changed currency automatically, it recommends that buyers switch into their local pricing/language. We would also suggest not changing currency based on IP as this can be frowned upon by Google. We would instead recommend automatic redirection with international domains to automatically show your buyers the right currency: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
Pop plugin used to show up however it suddenly just stopped. Not showing the language and country pop up at all, still waiting for Shopify to solve this issue.
Very bad. Does not match the look of my store and if I don't activate the pop up recommendations (which is blunt and ugly) the geolocation function does not even work at all it instead directs all customers to Andorra! Looking for an alternative as quickly as I can to get out of this mess..
Hi there, if you're not using Geolocation's recommendations, it will not automatically redirect your customers anywhere. If you want to redirect your customers to the right country automatically, you should use automatic redirection instead: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
big disappointment. to change the language. the bar is down bottom on the footer. correct placement is on the header not footer...
Ask before adding something on the whole screen. Not even notified about this app. Randomly find out what is this
Sorry but the app is full of bugs. No one function works as it should. No pop up appears, position can not be fixed top or bottom. better you review it completely
Hi there, can you please send us an email to cross-border-support@shopify.com wit your store details so we can investigate this for you? A pop up will not appear if you are in the default location of your store. We would love to remedy this for you.