Geolocation , 389 avis
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I cannot provide any details and what I like or dont like because the app doesnt work :( I have added it to both my stores without success! Guess Ill wait to see if they get the bug worked out because I do like the idea of it! Thank you for letting me know its working and how to check!
Hi Mystic Moon,
We do see a recommendation on your store from here in Canada! Recommendations only appear to new buyers who are from other countries or whose device is set to one of your other store languages. To test on your live store, we recommend using a VPN and accessing your shop in a private browsing window.
— Geolocation team
Very bad. Does not match the look of my store and if I don't activate the pop up recommendations (which is blunt and ugly) the geolocation function does not even work at all it instead directs all customers to Andorra! Looking for an alternative as quickly as I can to get out of this mess..
Hi there, if you're not using Geolocation's recommendations, it will not automatically redirect your customers anywhere. If you want to redirect your customers to the right country automatically, you should use automatic redirection instead: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
big disappointment. to change the language. the bar is down bottom on the footer. correct placement is on the header not footer...
Works fine for us, but there is no ability to customise the text. "Ship" is an American term - in the UK we say "deliver". Why can't we change that in the app?
I love this app! It works perfectly, and the support is amazing. They are always quick to respond and friendly. The app is super easy to use, and provides a lot of options.
Ask before adding something on the whole screen. Not even notified about this app. Randomly find out what is this
Sorry but the app is full of bugs. No one function works as it should. No pop up appears, position can not be fixed top or bottom. better you review it completely
Hi there, can you please send us an email to cross-border-support@shopify.com wit your store details so we can investigate this for you? A pop up will not appear if you are in the default location of your store. We would love to remedy this for you.
Please make it so that the currency can be converted automatically based on the customers' location instead of having a popup that "recommends" to switch the currency. Most people just close the popup without reading and that reduces the conversion rate once they realize that the prices were in USD and not their own currency. Update: Apparently redirecting users like that goes against Google’s T&C so it’s not the developer’s fault. Changed the rating to 5 stars.
Hi there, currency is not changed automatically based on IP because it goes against Google and other search engine guidelines to change content in such a way. Instead, we recommend using automatic redirection between international domains, which will set your customers' local currency at the same time: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
Shopify recently changing this app was a horrible decision. I sell digital products so the fact that it says 'Shipping to (country)' is not something for me, but there is no way to change the text or remove the pop-up? Horrible.
Hi there, thank you for this feedback. Indeed, this has been designed with physical products in mind at the moment, and we apologize this hasn't suited your needs. We are certainly looking at future improvements to help with more use cases.
Very poor user interface options. The popup is too aggressive: if 80% of your traffic goes to a location where the language by default is ok and the rest (20%) needs the function of geolocation, you solve the problem for the 20%, but you still have 80% of your traffic impacted by this useless popup as the first thing they see in your website. On the other hand, if you choose not the pop up, but the footer, it is a footer with, again, a very poor UI options that stays at the bottom of the website and nobody sees. This app is not even a minimum option or solution. I would have expected much more from a Shopify App, really.
Hi there, thank you for your review. The pop up does not appear for everyone - only those who there is a recommendation for. E.g. if your site defaults to English and USD, someone who speaks English and is located in the United States will not see a pop up. If someone from Canada lands on your site, they will see a pop up to switch to Canada and CAD. This has been proven to increase conversion for international visitors.