Avis (394)

Note globale
2,9
Nombre d’avis par note
  • 27 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 12 % des avis sont des avis à 3 étoiles
  • 11 % des avis sont des avis à 2 étoiles
  • 43 % des avis sont des avis à 1 étoiles
17 février 2021

The wording on the pop-up and banner is confusing and you can't change it. It has what appears to be the correct currency pre-selected and then the confirmation button the customer is supposed to click is labelled 'Change'. Customers think that if they hit 'Change', it will change AWAY from their preferred currency and instead opt to 'X' out of the pop up prior to confirming the proper one. Customers have no idea that the Currency showing in the selector needs to be confirmed otherwise it will go to default. 80% of my sales since installing has been in the wrong currency. It would be a lot better if you could improve the customization of the pop-up or banner to allow merchants to label their buttons and the wording in a less confusing way. Instead of "Looks like you're shopping inside of Canada" and show CAD next to the word 'Change', simple say "Choose your currency" next to the selector and the word 'Select' or 'Confirm' etc.

San Poncho
Canada
9 mois d’utilisation de l’application
Shopify a répondu 17 février 2021

Hi there, thanks for taking the time to review Geolocation! This is extremely valuable feedback, and we agree - we are in the middle of looking at optimizations we can make here, stay tuned!

19 octobre 2022

Je ne comprends pas pourquoi quand on n'a ce système et le traducteur il ne donne pas le choix sur la Belgique de pouvoir choisir les deux langues FR/NL ?

Eco Montres
Belgique
8 mois d’utilisation de l’application
Modifié le 21 avril 2023

Bonjour, mes commandes au Japon sont vendues en HKD et non en Yen.
Pouvez vous svp m'indiquer la démarche à suivre pour que cela ne se reproduise pas? Merci

Les Cleias
France
9 mois d’utilisation de l’application
6 janvier 2022

Got worse with the recent update — there's no way to change the text on the popover. We sell digital products and having «This store ships to [country]» message to customers is confusing.

The School of UX
Royaume-Uni
9 mois d’utilisation de l’application
19 mars 2023

useful app very easy to set up it makes it easy for the customers they got the language reccomendation instantly when they launch a website and that is cool

Trend Pal4
Suisse
2 mois d’utilisation de l’application
20 février 2023

This is a nice app. I like how it works and it helps my store to boost my sales. So I think I will be keeping it.

The Blue Lilies
Malaisie
2 mois d’utilisation de l’application
25 mars 2020

so far, this app works great for me. At least, it fits all my needs (give customers option to redirect instead of my code in custom.js).

However, could we have more flexibility on modify this app in future. Such as, customize the location of selectors, since I want it inside my footer.

MADA IN CHINA
R.A.S. chinoise de Hong Kong
2 mois d’utilisation de l’application
Shopify a répondu 16 avril 2020

Hey Mada in China,

Thanks for your review. The app allows you to add selectors in your footer now. Are you looking for more control on where selectors are placed within the footer itself?

- Geolocation team

Modifié le 28 novembre 2021

Geolocation goes hand in hand with Shopify Markets. However, Shopify Markets is beta and isn't very efficient in performing and redirecting customers to their respective currency. It keeps bouncing back to default currency of store as customers shops from home page to collection page to products all the way to checkout. You also cant disable Shopify Markets to by pass this issue and pretty much stuck with the issue at the mercy of Shopify Devs until they fix it. Our store worked seamlessly when we were using a third party app to show various different currencies and redirection. The geolocation app also doesn't give you much option to pick the placement of the currency selector. You have left, right and centre, but the selector is all the way at the bottom of the website where no customer goes. Request was made to move the selector to either the menu or a floater to make it more visible but request was denied. These issues are costing us lots of $$ from international customers and you cant even disable them or use other apps to resolve it. Sucks to be a Plus member at the moment paying 2000$ a month with such glitchy features which are in beta. We also tried the pop up method where it asks customer if they would like to go to their local country website. However that pop up would not show up until 5 mins later. Shopify plus support team member told us to hire an expert dev to speed up website and it should fix the issue, we did that and the issue continues to remain. Thats one way of flushing 500$ down the toilet. Hope they fix these glitches asap.

Bicycle Booth
Canada
24 jours d’utilisation de l’application
Shopify a répondu 3 décembre 2021

Hi there, I am confident this is a setup issue that we can help you with. Please send us an email at cross-border-support@shopify.com and I'll be happy to help.

Modifié le 20 mars 2021

It seems to work as intended. Not perfect app but good enough. I might need some better solution in the future, but for now its just fine.

Victor De Rossa
Allemagne
Environ un an d’utilisation de l’application
Shopify a répondu 16 février 2021

Hi there Victor, if you're browsing your store from your home country and default language, then a recommendation won't be shown. If your customers from other countries are not seeing your recommendation however, our support team would be happy to take a look.

1 octobre 2022

Too basic. Need to be able to whitelist pages. (The rest of this text is to maake sure I hit the Minimum 100 characters)

ZEN8 - Swim Trainer
Royaume-Uni
8 mois d’utilisation de l’application