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I wish I had written a more positive review...
I just want the plugin to redirect the user to the appropriate currency and language for my site and it doesn't work, only the local currency is applied but it's impossible to redirect to a language automatically (while manually, everything works).
After two hours of support with Shopify, this does not seem to work, the support does not seem to understand anything...
Edit following your reply:
For information, the window indicating that the site must be adapted into English is displayed, but when I click on continue, the language of the site chosen does not apply. However, when I use my classic manual method to change the language, it works.
We do not automatically change the currency or language based on a visitors location because this goes against Google's guidelines and can be detrimental to your SEO.
I really like how the app works and detects where my customers are from. It integrates with the theme very well and detects the colors automatically. BUT, for me there is one thing that is missing. I can't change the text in the pop-up. My company sells services so we don't actually ship anything, but the pop-up says we do ship to a couple of countries, so this is confusing to our customers.
I agree with the previous comment, it would good to have no pop-up and automatic redirect. We are currently on a Shopify Advanced Plan with Markets, and without this app there is no automatic domain redirection built into this $399pm service.
Hi there, yes you can automatically redirect people: https://help.shopify.com/en/manual/markets/international-domains/directing-customers/domain-redirection
Not customizable. Didn't work properly for me (and I didn't know I was losing potential customers because it wouldn't convert in their local currencies like expected), I had to chat with Shopify Support for 2 days as they were trying to guess what the issue was. At the end, I was told that it was probably because my store theme was not from the default ones of Shopify, and it wouldn't work with it. Really disappointed to be honest. Lost a lot of time for nothing.
I use this app to rate my webstore. now i need to fix my prices and tax and check outs so pls help me out
Is actually impossible to use and the support team doesn't help you at all. thanks a lot. 0 point.
This app was causing our customers in the US to see what they thought was USD pricing even though my page was still recognizing it as "CAD". Manually toggling the currency conversion on our webpage brought our prices down even lower when displayed in USD. I would give zero stars if I could. Edited to add: We did not download the app. It was added to our shop automatically and caused the price problems. Obviously if we knew it would conflict with our current web code, we would not download it on our own.
Hi there, unfortunately this problem is not caused by Geolocation. This is because you are not using Shopify's native multi currency solution and all your orders are being processed in CAD: https://screenshot.click/12-22-22w0x-lxixv.png
We would suggest using the native multi currency feature which would avoid this problem, and also will allow your customers to check out in their local currency. Right now you are only offering currencies on your storefront, and everyone is getting switched to CAD at checkout. We would be happy to help you with this.
- The language switcher selector menu should have the option to be on the header.
- The language selector pop-up should have an option for nation flags representing the languages instead of just text as it would be easier to navigate for visitors that can only read in one of the languages.
No efficient support.
Lost the language options at the bottom of the pages.
The pop-up disappeared also at some point eventhough I had done no changes.
VERY DISAPPOINTED in the app and the so-called "support".