Gift Box , 169件のレビュー

総合評価
4.9
評価レベルごとの件数
  • 評価の93%は5つ星です
    157
  • 評価の4%は4つ星です
    6
  • 評価の1%は3つ星です
    1
  • 評価の2%は2つ星です
    4
  • 評価の1%は1つ星です
    1
2020年6月23日

Terrible. The app missed 15% of the orders. We are in cleanup hell.

We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders.

On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.

AVID Sportswear
アメリカ合衆国
アプリの使用期間：11日
Digismoothieが返信しました 2020年9月27日

UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers.

Hi there,

Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏

We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀

Hope this info helps and you will consider giving our app a second chance.

Anyway, good luck in your business and happy gifting everyone 🎁,

Tom

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