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Such a great app and fantastic customer support! Not only did the team proactively reach out to see if there's anything they can help with, but when I asked for help I got a response to my issue immediately and was able to resolve it. I really enjoy using this app. Simple and easy to use - I have already seen an increase in my sales due to being able to offer an incentive (free gift). Highly recommend it!
I was looking for an app which was giving me the option to create gift easily based on a certain threshold. This app was easy to install and setup with exactly what I was looking for. I needed also a little adjustment with the widget and their support was super responsive helping me to get that done.
The customer service answered immediately and helped with my exact question, did not try to funnel me to help articles. - thanks!
I am using this app to help increase AOV and to add value to my customer's shopping experience. This app is very easy to use. Customer service and support is amazing! They are fast in responding and help you sort things out.
The gift box app is amazing! Does what exactly what we were after offering our customers free gifts on different order value tier. Their support is exceptional, answered all the issues we had with theme compatibility and the app. Resolved every one of them and were proactive. Will definitely use it again in future.
I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly.
We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis.
the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not bug if setting the discounts with Shopify (which allow more options, especially the display at checkout and the eligibility).
We tested it many times before launching the website officially and it happened only few times so we though it would be okay.
Today was the kick off of our launch campaign and the bug became impossible to control! 4 clients on different devices were kind enough to contact us to inform us that they were unable to enter the discount code given at checkout (set on shopify back end). We noticed that those 4 clients had selected a free gift (set with the gift box app). We tried again ourselves from 7 different devices, and the bug happened to 6 of us, while picking a gift, impossible to add the discount at checkout even when matching all requirements.
I warmly recommend the service from the team yet cannot afford to loose both clients and time as it happened this morning.
I would be happy to re-install the app as soon as the bug will be fixed.
Hi there,
Thank you so much for testing our app and your feedback. We are really sorry about your experience. 🙏
As explained in the in-app chat, a customer is not able to enter a discount code during the checkout together with a free gift. That's because the platform allows only a single discount code per order (and the one is used for a free gift).
However, we have come up with a workaround so customers can enter additional discounts via the Gift Box UI. You can read more details here: https://www.notion.so/digismoothie/How-to-enable-discount-code-with-free-gift-s-7aee3efb25924aee96913e1d5d70576f
Hope this info helps and maybe you will consider giving our app a second chance.
Anyway, good luck in your business and happy gifting everyone 🎁,
Tom
I tested multiple Gift Box apps and this is so far the best one out there! the look is elegant and the messaging is beautiful! on top of that, they have an amazing customer service, which as important as we all know.
Santiago and Melannie were amazing in customizing the look of the widget to fit our store.
The GIFT cannot be seen at Add to Cart page untill checkout page. Glacy gave great support to customize the instruction statement so visitors willl know clearly what's next. Nice trying.
Great App, It really works for me and Customer support is really helpful :) I really recommend it to anyone. Keep It Up.
Using this App on both my stores and so far very happy with it. Great for instantly offering insentives to customers and communicating offers in a simple and effective way.