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We used this app for Black Friday to promote a free gift + discount on-site. Had an edge case that made us not want to actually display the free gift in cart/checkout and the tech team was super supportive in helping us make sure this happened. My only thought for the future of this app would be to enable the free gift to refres in checkout/cart after someone put a discount in (found a loophole here).
Incredibly helpful service. Like walking into the store and speaking to the manager instantly. No mucking around.
This has been the best app experience I have had on shopify. The app was very easy to install with no coding required. I ran into a glitch and the customer support replied right away and was able to fix the issue.
Great App really, this can boost the Conversion crazily! Needed some changes in the code and the support was quick to help too! Definitely recommended. :)
I have just started using Gift Box, had a little issue with set up (my fault) and customer service were so helpful, 10/10! Issue resolved right away and app is up and running smoothly. I'm sure it will be an amazing add on for my business.
Terrible. The app missed 15% of the orders. We are in cleanup hell.
We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders.
On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.
UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers.
Hi there,
Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏
We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀
Hope this info helps and you will consider giving our app a second chance.
Anyway, good luck in your business and happy gifting everyone 🎁,
Tom
Amazing support. Fast and available all the time. And the app is great as well.
Great app that helped me increase my average order value right away! And great, quick customer service as well!
Nice app, that is very intuitive to use. It is really easy to make offers. And very nice that there is no coding involved to make it work. And exceptional support!!
It's one of the excellent apps for my store. It solved my problem with the gifting for my customers. I can easily add the conditions, choose, what I want to give to the customers, I can see the reporting stuff, etc. And all wrapped up in a simple and intuitive application that is easy to use. Thank you guys.