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Was having trouble getting the app to go live on my store. After starting a chat Christian was very helpful and fast! thanks christian!
Juan and Andres were amazing and helped me resolve any questions and concerns I had. I love this FREE GIFT feature easy to use and my customers love it.
This app is very intuitive & if you have the right gifts for your customers, it will make them buy more than ever before while gamifying the experience. The app is lean & the talented support are quick to make changes that will elevate your websites experience. Our conversion rate went from 3% to 5% within 24 hours. Making us a lot of money!!
I love this app, it's very easy to work with. However it cannot work if you have a loyalty program with your site and is limited by Shopify in terms of other discount integrations. Very unluckily. However, the service and support is great.
Really nice extension that is perfectly suited for our gift and promotion needs. Easy to set up and customize. Wonderful, immediate support from Tom that made the implementation work like a breeze. Highly recommended. Thanks for this great App!
Excellent app, it should have a higher number of downloads since it provides a vital function to increase website conversion.
We used this app for a discount season. It's so helpful when you have to add gifts to so much orders, it reduces errors and efficients work. It only fails sometimes when doesn't add gift in some orders, but the script could be solve it.
This is a great app with excellent customer service, however, there are a few issues: 1) All Paypal payments were only accepted in US$ and not in the customers local currency
2) Although there is an option to enter a regular discount code via the app pop up, most customers are used to seeing this option at checkout- when using the app this option is not available 3) Does not work with Auto discounts since the app uses draft orders
Hi there,
Thank you for testing our app and for your feedback. The issues you had with the app were related to the fact that Gift Box was using Shopify’s draft orders API that comes with these restrictions. We understand that this approach is not ideal for many merchants and because of that we’re working on another method of adding free gifts to orders that won’t have any impact on your checkout currency or discounts.
Stay tuned! :)
Lucia, Customer Success Manager
Love this app! Excited to see my AOV increase dramatically. The service from the team was also amazing as they made custom changes just for me.
This app has great potential, and is very easy to work with. However it cannot work if you have a loyalty program with your site and is limited by Shopify in terms of other discount integrations. Very unfortunate. However, the service is great - you get a response very quickly which is unlike most Shopify app partners. I wish we could have used it
Hi there,
Thank you for testing our app and for your feedback, we’re really sorry about the compatibility issues you experienced. Unfortunately, the draft orders that Gift Box utilized were the source of incompatibility. We understand that this is a problem for many merchants and because of that, we’re working on another method of adding free gifts to orders that won’t have any impact on your checkout currency or discounts.
Stay tuned! :)
Lucia, Customer Success Manager