Recensies (195)
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Had a minor issue which caused customer to get free gifts without a purchase of an item. They were quite responsive and did a custom fix quite swiftly!
Amazing customer service and incredibly prompt response! Thank you!
Had an issue with the app - gifts weren't being applied automatically. Sent a message and 1 hour later a fix was found and implemented. Thanks for the very prompt and thorough support!
Good app. Have used it for a while and when there was a slight glitch, it was sorted very quickly. Thank you!
Great customer service and help
An excellent app with comprehensive features. When encountering issues, their team responds quickly and professionally to help resolve them.
We LOVE this app because offering free gifts as incentives is really important to our brand. Their customer service is AMAZING. Immediately responsive and even willing to go above and beyond to help make things work the way we need them to for our brand. We anticipate being customers for a very long time. Highly recommend!
I have the very best experience with the app and especially the support. Minor issue occured while using the app and I got an immediate response and problem was solved within minutes.
Sehr enttäuscht. Leider funktioniert Sie nicht immer. Kunden wählen Ihre Prämie aber diese wird nicht in die Bestellung aufgenommen. Folge Unzufriedene Kunden, die denken Sie bekommen eine Prämie und dadurch doppelte Versandkosten!
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Based on the details you provided, it seems that the problems arose due to some incompatibility with your theme.
Despite our best efforts, there are so many themes and customizations for Shopify stores that occasionally, we encounter ones with which we don't have integrations. Not to worry, our support team is available 24/7 to assist in resolving them :)
Furthermore, we have sent you a follow-up message. If you could spare a moment to respond to our message, we will be committed to identifying the root cause of the discrepancy you experienced. We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence.
Best regards,
Digismoothie
Really great service. They coded a specific feature for us via chat, it took over an hour but they did it right away.