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Our experience with Rise has been excellent so far. The platform is intuitive and has integrated seamlessly with our existing workflows. When we did encounter a challenge, Netta on the support team was incredibly helpful—she went above and beyond to understand our specific use case and offered a thoughtful and effective solution quickly. Her responsiveness and care made all the difference. Highly recommend both the platform and the team behind it!
This app is the only app I've found that works with Flow to create Gift Cards in bulk for a promo we run every year. Setup is extremely easy and Emilie is the best, always very quick to help and fixes any issue we run into.
The team was super helpful in getting our emails switched over to white labeling with a personalized subdomain. Thanks for all your help Eddie.
Great customer support. Eddie was quick to respond and fixed my issue in seconds!
STAY AWAY SCAMMERS adverises a $16 a month option and then will find a way to charge you hidden fees my monthly balance was $203 and i didnt even use my shopify account once, They will refuse to refund you after scamming you. There is also no way to view an itemized bill of what you were charged for all it says is "app fees" which is insane bc ive never used the app, not a single order. There is also nowhere to cancel your subscription on their website, this is obviously done on purpose.
Hey there, Itay here, I lead Rise.ai’s Support team.
We take billing accuracy seriously. After checking your account, the charge was issued for the plan you selected on our plan selection page and approved through Shopify Billing.
With that, we responded to your initial inquiry in October and followed up proactively but there was no response. When you reached out today, your inquiry got escalated and I got back to you with the required documentation within less than three hours.
I've reached out to you directly to make sure everything is fully resolved. If there's anything else we can address, please don't hesitate to let me know.
Eddie was fast and efficient, addressing our concern and assisting in determining next steps.
I’m so glad we chose this app for our gift cards. It offers great features and runs smoothly. I also want to give a huge shout-out to the support team—they went above and beyond to help us get everything set up. Fast, professional, and genuinely nice people to deal with. If you are looking for a gift card app, this is the one.
Eddie was so helpful in helping me track down a gift card code. I had a client awaiting an answer, so I really appreciated how quick he was to assist me!!
Thanks Eddie!
Great fast and easy customer service with Eddie
Juna was particularly helpful this afternoon. I was having problems uploading a campaign. She was able to diagnose the issue and explain the fix. All is resolved. Thank you.