Arvostelut (1 080)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 92 % arvioista on 5 tähteä
  • 5 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
Muokattu 29. kesäkuu 2022

Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.

Diaspora Co.
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Rise.ai vastasi 28. kesäkuu 2022

Thank you for your kind review!

Note the unlike what you've mentioned, customers can see the gift card greeting details on the checkout page, and the buyer does receive a confirmation email once a gift card is purchased and sent.

I've sent you an email and will be happy to assist with any questions or doubts you may have!

Thanks,

Itay
Head of CS

8. maaliskuu 2018

Super fast and helpful support! Giftwizard is a great option for sending gift cards directly to a friend's email.

Tkees1
Yhdysvallat
11 kuukautta sovelluksen käyttöä
22. toukokuu 2023

Eddie at Rise is fantastic and super helpful. Great support!!! The team is always very helpful and thorough!

Baby Braithwaite
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Rise.ai vastasi 29. toukokuu 2023

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!

4. marraskuu 2017

Great app. Had a couple of minor technical issues but Ari resolved these incredibly quickly. Very impressed with the service and hoping my customers find it helpful. Thankyou.

Scruffs To Crufts
Yhdistynyt kuningaskunta
11 kuukautta sovelluksen käyttöä
25. marraskuu 2022

I contacted support with a question. Eddie replied within minutes and took the time to address all my issues. Really appreciate all the help!

Global Village Kailua Boutique
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Rise.ai vastasi 30. marraskuu 2022

Hi Global Village Kailua Boutique,

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.

Muokattu 17. heinäkuu 2020

Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.

Idaho Central Credit Union
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Rise.ai vastasi 21. heinäkuu 2020

Thank you so much for this great review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

Muokattu 18. lokakuu 2022

Updating my review: they heard the feedback about overbranding their logo all over everything and changed this! I do think this is the best software on the market for loyalty + store credits etc, good functions and it's a comprehensive suite.

Yogo
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Rise.ai vastasi 1. joulukuu 2021

Hi there,

We're sorry that you didn't have the best possible customer experience. Hila from our team has tried to be in touch with you directly to clarify how our plans work and what is included.

We do offer a 7-day free trial and we offer both monthly or annual subscription options :) Full pricing details can be viewed here: https://rise.ai/pricing

I see that you've uninstalled and re-installed a couple of times which may have prevented the trial from being applied. We can help with this!

Regarding whitelabeling/Rise logo, our Pro plan is $159.99 or $199.99 per month (depending which plan you select) which allows for the Rise.ai logo to be removed from all assets.

Our Premium plan is $479.99 or $499.99 per month and includes removing the Rise logo from all emails.

Please be in touch with Hila or reach out to us at info@rise.ai so we can clarify everything.

All the best

21. kesäkuu 2017

The GiftWizard team has been incredibly supportive & helpful all along the way, informing us of updates & new features when needed as well as replying promptly to any requests we may have had in the meantime. Ari has been infinitely responsive & attentive from the very beginning. The gifting system makes things easy for customers to place orders for friends & family, we definitely recommend it if you're looking for a great gifting feature or a pay-it-forward type of option. :)

Gc2b
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Muokattu 7. elokuu 2020

These are hard times. It's not easy for anyone to work now in Italy and in the rest of the world, but Rise can help our business a lot. This is the mission of this amazing company. The app is great, the support is great, I don't need anything else. Thank you Rise and thank you Mr Miron.

PHOEBE
Italia
11 kuukautta sovelluksen käyttöä
Rise.ai vastasi 21. heinäkuu 2020

Hi Manuel,

It's Mark fro the Rise.ai team.

Actually, we did grant you the trial period so you could test the Pro version of this app. I just checked and it did start on August 1st.

The display might be different (because of the way our system built) but this is what our backend information says. We always try to help our merchants, especially during these times 🙏

Feel free to reach out at info@rise.ai or to call us.

29. tammikuu 2020

This is a great service. Right now, we use the Rise App during sale periods to execute on "Spend $x, get a $y store credit" promotions to increase AOV and encourage repurchase. It works very well and can be customized to match your branding. The team has been incredibly responsive and has helped us set up, execute and answered questions. They are adding new features constantly and continue to pack more value into the product. It's on the expensive side but it's easy to use and if used correctly, the ROI is positive. Recommend!

Four Sigmatic
Yhdysvallat
11 kuukautta sovelluksen käyttöä
Rise.ai vastasi 6. helmikuu 2020

Thank you for this great review - we appreciate it!

Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏

Keep up the good work with your Store Credit and Rewards Program