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I use this app to help me manage all my gift card options. Its a great product and enables to generate additional revenue easily
At Serve Coffee, we believe in better coffee for our clients and improved lives for those at origin. We also think that coffee makes a great gift that coffee lover's can enjoy every day. Gift Wizard makes gift giving very easy for our clients.
While support is remote, the support staff has been very helpful.
Very quick customer service! They respond to our inquiries within hours and make changes to address our needs.
I've used this app for gift cards and rewards - it's early days however the team have been quick to respond to any questions I've had.
Thank you for the review :) Even from the start, we are looking forward to seeing great results for your business. Please reach out to us with any questions or to get some tips for launching a new rewards and gift card program.
We struggled a lot in the past to manage store credits. This application gave us a platform to manage all of this.
I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.
Hi there,
We thank you for your effort in providing an honest review.
In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)
Our webshop is in Dutch and not everything was translated yet so we contact them for additional translations. Their support is great, fast and friendly! We like ;-)
Good
Thank you for your review! :)
I contacted the support regarding my issue. And they got back to me very promptly and helped me to resolve the issue until it's done. Now, I look forward to seeing the app work on my site.
Gift Wizard have good concept.
The customer service is fast but sometimes misunderstand in communication. Still highly recommend.