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Add this app to help send gift cards to recipients. Their customer service was great and they where able to make the changes I requested instantly.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
The app works like a charm and integrates easily with the theme along with excellent support team (John)
Hi Kai Gourmet, thank you so much for your kind review and support! We are thrilled to know that you are happy with our app. Have a nice day! 😊
The GiftWizard team has been incredibly supportive & helpful all along the way, informing us of updates & new features when needed as well as replying promptly to any requests we may have had in the meantime. Ari has been infinitely responsive & attentive from the very beginning. The gifting system makes things easy for customers to place orders for friends & family, we definitely recommend it if you're looking for a great gifting feature or a pay-it-forward type of option. :)
Great customer service answered all my questions quickly. The agent was Eddie. So far RISE is very helpful for me because I need to issue store credit to past customers and this is a wonderful option instead of refunds.
Thanks for your feedback! It gives us much pleasure to know that we were able to provide you with the assistance you need. Our support team is always available to assist you if you need help! Cheers :)
These are hard times. It's not easy for anyone to work now in Italy and in the rest of the world, but Rise can help our business a lot. This is the mission of this amazing company. The app is great, the support is great, I don't need anything else. Thank you Rise and thank you Mr Miron.
Hi Manuel,
It's Mark fro the Rise.ai team.
Actually, we did grant you the trial period so you could test the Pro version of this app. I just checked and it did start on August 1st.
The display might be different (because of the way our system built) but this is what our backend information says. We always try to help our merchants, especially during these times 🙏
Feel free to reach out at info@rise.ai or to call us.
This is a great service. Right now, we use the Rise App during sale periods to execute on "Spend $x, get a $y store credit" promotions to increase AOV and encourage repurchase. It works very well and can be customized to match your branding. The team has been incredibly responsive and has helped us set up, execute and answered questions. They are adding new features constantly and continue to pack more value into the product. It's on the expensive side but it's easy to use and if used correctly, the ROI is positive. Recommend!
Thank you for this great review - we appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit and Rewards Program
The staff support during my migration process has been nothing less than spectacular. I've had four different reps step in when the one I was working with was out, and everyone was on top of my account and ready to help, even before I was a paying subscriber! Itay was the final rep who performed my migration from Square to Shopify, and he went over and above to help me understand the process, and what benefits we could expect from using Rise.ai Gift Cards and Loyalty Programs. Highly recommended! Honestly, their features are so rich that it's even more complex than my company needs at this time, but I feel we will grow into using all features offered, in tandem with our awesome new Shopify site. Shopify has come a long way with app integration, and it truly is like an all-in-one, seamless experience, without feeling like many moving parts.
Thank you for this wonderful review. We work hard to ensure the best customer experience for all merchants, even for those who are enquiring or have not yet subscribed.
We understand that migrating from one platform to another can be a stressful experience for businesses, and we thank you for describing your experience with Rise as "spectacular".
Additionally, appreciate you making note of the broad spectrum of "rich" features we offer.
If you have any further questions, please let us know. All the best with transitioning to Shopify!
Every time I talk to their customer service team they are always so helpful and kind! Love the positive attitude and willingness to help. Very quick response time as well
Customers are loving the new feature and that we are giving back for their purchases. The customer service is responds super quick. Special thanks to Mark for going above and beyond. Also for not responding like a robot. Professional while also not treating me like I wasn't a number. Thanks again.
Thank you for your review. Our support team is always here to help and we definitely try to treat all of our merchants as friends, colleagues and people ✨
Please let us know if we can help with anything else.
Shopify's native gift card app doesn't allow for scheduling and requires that that the gifter forward their receipt email to the giftee. Not the best gifting experience. Gift Wizard makes it possible for you to have those features AND stay in the lower Shopify plan until you grow. It was definitely a win for us.
Customer service is 5⭐️super friendly and fast. Thank you!