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STAY AWAY SCAMMERS adverises a $16 a month option and then will find a way to charge you hidden fees my monthly balance was $203 and i didnt even use my shopify account once, They will refuse to refund you after scamming you. There is also no way to view an itemized bill of what you were charged for all it says is "app fees" which is insane bc ive never used the app, not a single order. There is also nowhere to cancel your subscription on their website, this is obviously done on purpose.
Hey there, Itay here, I lead Rise.ai’s Support team.
We take billing accuracy seriously. After checking your account, the charge was issued for the plan you selected on our plan selection page and approved through Shopify Billing.
With that, we responded to your initial inquiry in October and followed up proactively but there was no response. When you reached out today, your inquiry got escalated and I got back to you with the required documentation within less than three hours.
I've reached out to you directly to make sure everything is fully resolved. If there's anything else we can address, please don't hesitate to let me know.
The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use
Hi there, Itay here, I lead Rise.ai’s Support team.
We appreciate that you’ve been with Rise.ai for the past five years - thank you for your partnership!
I've sent you a message and would like to address your concerns. Please reply there and I'll do my best to assist.
Just to clarify, all pricing is shown during plan selection and in Shopify’s billing approval flow, and we never charge beyond what’s approved. Our plans are designed around the full platform value and built to support businesses of all sizes.
Looking forward to hearing back from you.
Please note that the app cannot be translated!
This means it is only suitable for stores whose main language is English.
A minor but very important detail.
Hi there, Rise.ai enables text customization across nearly all assets. The specific element you inquired about uses Shopify's newest technology, and customization for that piece is launching within the next few weeks.
It seems you've just explored the app briefly, and we'd genuinely welcome the opportunity to support your business.
I personally sent you a message following your thread with our Support team member so feel free to reply there or reach out to our 24/7 team at info@rise-ai.com.
All the best,
Itay, Head of CS
literal scam, charged us hundreds of dollars a month without any use of the app even tho it says $19.99, bills were $500-$800
Hi there. At Rise.ai, we offer flexible pricing plans designed to support businesses of all sizes, from emerging brands to large enterprises. Our goal is always to deliver value that drives growth, retention, and ROI. It’s also important to note that all of our pricing details are visible throughout the plan selection and billing approval processes.
I’m glad our team has quickly followed up with you and is working to address your concerns. We’d appreciate the opportunity to connect with you directly to better understand your needs and explore a price point that fits within your budget, while maximizing the potential of our platform.
All the best,
Itay, Head of Support
The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.
Hi there, Rise.ai includes a number of tools designed to help merchants prevent abuse and detect suspicious behavior. That said, we encourage merchants to regularly review their store's activities and take advantage of the controls available within the platform and externally.
While we continually assess our systems to identify opportunities for strengthening protections across the platform, our support team is happy to help optimize the relevant settings and provide guidance on how our tools function.
"The app is insanely expensive for what it offers and how messy the interface is. Even though the yearly fee was already charged, I'm uninstalling it. Total waste of money, and unfortunately I didn’t notice the end of the billing cycle – the charge for another year went through just yesterday... I’m not staying, I’m out."
Thank you for taking the time to share your feedback. We understand how critical it is for our merchants to feel they’re getting the value they expected, and we’re here to help address your concerns.
At Rise.ai, we offer flexible pricing plans built to support businesses of all sizes, from emerging brands to large enterprises. Our goal is always to deliver value that drives growth, retention, and ROI. We’d love the opportunity to connect with you directly to better understand your needs and explore a price point that works within your budget while maximizing the potential of our platform.
Our team has proactively reached out to you to continue this conversation and ensure we find a resolution that works for you.
We’re here to help get things back on track and wish you success in the meantime.
We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?
Hi there, the charge you're referring to was for the annual subscription plan that was originally selected and enabled on your account.
I'm glad we were able to quickly resolve this once you reached out, and that you’ve since found a plan that better fits your needs by subscribing to one of our monthly plans.
We’d be more than happy to help you choose the pricing plan that best fits your business, please don’t hesitate to contact me directly or reach out to our 24/7 support team.
Wishing you all the best,
Itay
Head of Support
Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended！！
Hi, this is Itay, Head of Support at Rise.ai.
Rise.ai does support stores with subdomains, as well as a variety of other custom setups including multi-store and mutli-brand accounts. If you encountered issues with your specific configuration, we’d be happy to take a closer look and help resolve them.
Our support team is available 24/7 with an average response time of under 2 minutes. I’ve also personally tried reaching out through multiple channels, so please feel free to respond directly or contact us anytime. We're here to help.
Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).
Hi there, our 24/7 support team is always here to assist with any questions about your pricing plan. Like most Shopify apps, our billing system is automated and reflects any plan changes made during your billing cycle - so we always recommend reaching out before making multiple adjustments, just to ensure everything goes smoothly.
We would never charge a merchant an amount that was not approved, and I’m glad we were able to connect directly and resolve the issue.
We’re more than happy to help with anything else — whether it’s billing, plan guidance, or general support.
All the best,
Itay
Head of Support @ Rise.ai
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).
Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.
Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
Hi there,
I'm Itay, Head of the Support team at Rise.ai.
Any active code created through Rise.ai remains fully redeemable, with no dependency on the app being installed. Unfourtunetly, some functionality that is dependent on data that is not stored after a store removes an app cannot be supported as we don't keep customer data after the app is removed (we are GDPR compliant).
We also offer a detailed reporting system that allows you to export customer data related to Rise activities at any time while the app is still installed.
If you'd like to better understand these processes or need any assistance, I’d be happy to help.
Wishing you all the best!