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Eddie, an agent at Rise.ai, helped us integrate a custom gift card solution, and they are TOTALLY AMAZING. The platform is easy to use, but we had a special use case that required a bit more hands on help from the Rise.ai team
Eddie helped us launch our product and was very patient with me throughout the process
The one feature we need (the ability to send a gift card directly to the recipient instead of having the customer forward it) is only available in the subscription plan that costs $69 more per month
Hey guys,
I’m Roy, head of customer success of Rise.ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than what you suggest. You can see it here - https://rise-ai.com/pricing
Our “send a Gift Card directly to a recipient” feature is available on all plans. That along with many more new tools, such as our automated Store Credit rewards.
I would appreciate another chance to earn your business, so we can help you to build the perfect gift card and store credit program.
You may reach us anytime at info@rise-ai.com or at +1 646 8786419.
Great support!
Thank you for your review!
We're here if you need further assistance on anything else! :)
I have only just installed the app and am in the process of configuring it. I like what I've seen so far, but I'm only just now getting into it. I asked Support to remove the "Add To Cart" button from the Gift Card product and Eddie did that within a couple of minutes of my request. That was very fast support! I look forward to enabling other elements of the app as I learn more about them. I plan on updating my rating after getting a chance to use it for a bit. Our store is not live yet though so that may take a few weeks.
Thank you for writing a review and highlighting your positive experience with the set up process so far, especially due to Eddie's support.
There are a lot of features to activate so please feel free to reach out to our team with any more questions.
We look forward to seeing your store post-launch!
I am excited to see how this grows my business and I really appreciate their speedy and adept support.
Thank you for the wonderful review. We are pleased to know that you received immediate assistance from our Support Team. Cheers to success for you and your business!
Great app thus far. No issues as of yet. I'm staying hopeful. Super easy to use and understand. I would like to so more these or icons.
Only using the Gift Card aspects, but they are working great! Pauline has the best customer service ever!
Really good app easy to set up, and the most important they have excellent customer support !
Thank you guys
Thank you so much for the review!
Don't forget to try our WorkFlow - the first automated Loyalty, Rewards and Store Credit program ✊
Superb app! Just too expensive for a starting company... Got a great going work and want to earn more with a great app? This one is what you are looking for.
Thank you for your review. Our support team is always here to help you ✨
Hope to see you soon with our Store Credit and Rewards Program.
Pauline offered great customer service and answered all of my questions! We used Rise to transfer old gift cards to our new Shopify POS. Thank you!