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Very disappointed....The app messed up my site appearance. I was billed multiple times for this app, and over two days no one was able to fix the issue of the "Send A Gift" button. Then after several follow up emails, I received no response.
The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have another companies logo on your website for free if you are paying for their service.
Terribly expensive, almost feels like a scam. The app charges for orders which are coming on our store and have nothing to do with a usage of the app. The fees are even higher per order than Shopify's own % order fee.
Hi there,
Itay from the Rise.ai team here :), I am sorry you're feeling that way!
Customer experience is our top priority and we completely understand costs are an important issue for any merchant, but I believe it can be clarified better in this case.
I've personally reached out to you several times and it would be highly appreciated if you respond so we can follow up.
If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, when I read "$0.20 an order" that obviously means to me $0.20 an order made by an actual Rise.ai gift card, or, obviously when a Rise.ai gift card is purchased. Because let’s be honest, it would be INSANE for that to actually mean $0.20 of every order made in my shop haha. But it does. It means, regardless of their involvement, they will take $0.20 an order.
On what planet, in what galaxy, does Rise think they are entitled to $0.20 a damn order? Your app provides the LEAST amount of value of the 15+ apps I am currently using and your app is 5x -100x more expensive than my other apps even with a plan reduction.
AVOID Rise.Ai. Run.
Hi Bryce,
It is Roy from the Rise.ai team.
We’re sorry your experience didn’t match your expectations. However, similarly to many other Rewards platforms, our pricing structure is based on total store orders. You can find all the details here - https://rise.ai/pricing.
I took a look at our support logs and I can see that our support team explained to you our pricing structure within a few minutes of your ticket being submitted.
As our policy is 100% customer satisfaction you can reach us at info@rise.ai or at +1 646 8786419 so we could talk.
Best,
Roy
Inexplicable charges and inability to retrieve invoices to understand how the charges have been calculated despite having zero usage. No thanks.
Hi team,
It's Mark from the Rise.ai team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
Please notice that our pricing structure is based on total store orders. You can find all the details here - https://rise-ai.com/pricing. We would be happy to talk with you and understand how to make it even more clear so this won't happen again.
As our policy is 100% customer satisfaction - Please reach us at info@rise-ai.com or at +1 646 8786419 so we can talk.
I look forward to hearing from you.
Best,
Mark
We used the app in the test environment with 0 real orders and got charged over 5.000 dollar ???? this is really a SCAM !!!
Extremely difficult to use, good luck with customer service. They have only chat from somewhere around the world no phone calls no meetings online support can only send you videos or PDF instructions swim on your own or die.
The one feature we need (the ability to send a gift card directly to the recipient instead of having the customer forward it) is only available in the subscription plan that costs $69 more per month
Hey guys,
I’m Roy, head of customer success of Rise.ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than what you suggest. You can see it here - https://rise-ai.com/pricing
Our “send a Gift Card directly to a recipient” feature is available on all plans. That along with many more new tools, such as our automated Store Credit rewards.
I would appreciate another chance to earn your business, so we can help you to build the perfect gift card and store credit program.
You may reach us anytime at info@rise-ai.com or at +1 646 8786419.
7 day free trial than $12.99 monthly for basic plan (20 cards a month & does NOT include your business name) and plans go up to $399.99 a month - Seriously!! This is the most expensive app for gift cards out there.
Oh, the $399.99 a month option cost so much because they allow your name on the card, let you add animation to your gift cards and customized email templates - totally worth $4800.00 a year (sarcasm).
Complete Rip-off!
Hey Rachel,
I’m Roy, head of customer success of Rise.ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than what you suggest.
We have a $19/mo Starter plan, which includes all our basic Gift Cards and customizations features
Furthermore, our Premium plan is for merchants who use our automated Loyalty and Rewards program, Bulk Gift Card campaign tool and many more exclusive features.
You’re welcome to take another look and try our app again with our new retention and upsell tools. We’d love to have you back :)