Rise.ai: Gift Cards & Loyalty

It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify

DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.

Eddie was an excellent support assistant. I could not figure it out without him.

Great customer service, very quick to reply and helped solve my issue in a matter of minutes, thank you!

Great product. The user interface and admin are easy to use and designed very well aesthetically. Amazing customer service. The team seems to be always available to help with any issues that may arrive.

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

their customer service is extremely helpful and quick to respond!

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).

Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.

Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!