Rise.ai: Gift Cards & Loyalty

Very impressive customer service and this app is the best I could find for gift cards and a rewards program.

Eddie replied very quickly, was extremely informative and made the process SO easy for me! Very happy with his support!

App is easy to use and allowed us to migrate existing gift cards over to Shopify/Rise seamlessly. Customer service is also top notch, replies are always super prompt and helpful! Would recommend for sure.

Just started using this app and our customers love the new ability to send a gift card with a message, rather than just buy one directly. We will be promoting this feature prior to events such as Mothers Day or Valentines Day. Looking forward to using some of the other features such as sending gift cards in bulk to some of our best customers, or staff, or allowing customers to directly gift products. The Gift Wizard team were very helpful in getting this set up, with a screen share session. Thanks Gift Wizard

The customer service is incredible. Noa has been pending all my doubts satisfactorily. Thank you. The application works as expected. Infinity of options to reward consumers.

A little premature, but I have shopped and configured enough apps to know this one is above the rest. Great enthusiastic human support. So far, top notch!

Helpful customer service...just started using Premium package and it appears very professional on my site

UPDATED: Support reached out to me and I was able to fix what was wrong. I'm updating to 4 stars until I can get some real-life use out of the app. I want to see if my customers experience what they should. So far, so good though.

I am confused on how this app got so many good reviews. I've been back and forth with support for a month, over a number of issues - all related to the loyalty portion of the app. The workflows are not easy to use if you have anything beyond the basics. The 2 main things we wanted to do - issue store credit for X number of bags of coffee purchased and limit the workflow to specific collections - are not available right now. There are work arounds but they are cumbersome. I placed a number of test orders today (not thru the app; these were actual orders out of my own pocket) and nothing happens. Currently awaiting an answer to my cry for help from Support one last time. I did give 2 stars because Support is fairly responsive and helpful but I don't feel like my needs are over the top and yet I can't get this to work. Could be user error - if support takes care of my issues and gets me up and running today, I will update my review. Otherwise, I will need to cancel; too much time and money wasted so far.

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The app is really easy to use - particularly gift cards - and I had some great help from the support staff.