Rise.ai: Gift Cards & Loyalty

Usefull and innovative app that lets you reward customers that integrates all rewards onto a gift-card platform. Helpful with integration as well!

My name is Justin and I'm a theme developer.

I've spent a lot of time on researching for the right gift card solution. I think GiftWizard is by far the best one on the app store.

I should probably start with the fact that the user interface of the dashboard is not good enough and they need to improve this part (Mark from their team said it is going to happen soon).

Having said that, it's not just REALLY good for sales, but also for marketing - their tools allow you to send gift cards to customers and help you to bring them back to the store. It helped my clients to ramp up their gift card program.

This app allowed us to upload our existing gift cards, super useful! Plus their customer service is great.

I had a couple of questions shortly after installing the app and received prompt response and resolution. I've had the app a few days, but so far am very pleased. Italy was very helpful.

WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!

The onboarding process is incredibly designed. This seems to be a very impressive software. Support is helpful as well!

Easy installation. Excellent customer support. I ask lots of newbie questions, and get patient, helpful replies every time.

Our store is testing out the app, their support team( Ari ), are really helpful with any issues and questions. Worth giving a shot for your store!

Very disappointed....The app messed up my site appearance. I was billed multiple times for this app, and over two days no one was able to fix the issue of the "Send A Gift" button. Then after several follow up emails, I received no response.

Really, really good customer support. Unfortunately, this app still needs some tweaking as it really messed up our Home page at www.lushlabels.co.uk and also the product pages - a huge pop up kept appearing and crashing the page from loading properly.

I'm sure one day it will be good and its a great idea but didn't work for us.