Rise.ai: Gift Cards & Loyalty , 1.070 recensioni

Good personal help from Sam with the bulk uploads and with Nadav for the customizations! Rise doesn't have a bulk upload button for store credit, they do have a bulk upload button for gift cards. Note: They charge a fee of $0,20 per store credit update above 250 store credit uploads per month. They are working on improving their API.

Great customer service, directed me to my issue immediately and was very informative and quick with response's.

I opted for the Free introductory level. Maybe make it a bit clearer that tech support is needed for this app to function and give an indication of when to expect contact to avoid customer frustration. That said, once contact was made (Shavlev in my case) everything went smoothly and he helped me quickly and answered my questions and any issues promptly. I've not launched any specific ads to test the success of the app but everything went well during the tests I ran. I have no doubt any lack of success will be more down to me not targeting and driving the right traffic than the functionality of this great little app!

easy to use and a well thought out loyalty program. Its a little expencive if you want to remove their branding, but everything else is perfect!

Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.

Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes

UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.

We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.

The application is very good, the assistance and in particular Keren is fast and comprehensive. Unfortunately some features like birthday are not yet available, this is why the 4 stars (for the cost of the application)

We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit.

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.