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Ethan from the support team was a great help in resolving the initial set up issues - really prompt and responsive!
I used this app on my site and I am very satisfied with it. It actually makes us look professional.
Very straight forward set up and good customer service! Very happy with this gift card option for my site!
Very happy with the app, it works as it should. The 5 stars are for the support team which is absolutely amazing! They always respond quickly to my questions, sometimes even within 5 minutes. The only thing I would love to see in the future are some more customization options when it comes to CSS styling inside the widgets.
Hi there,
Thank you for recognizing the hard work of our customer support team!
Also, thank you for your feedback - we are always looking for ways to improve based on customer requests. If you haven't already done so, please submit your feature request in this form: https://docs.google.com/forms/d/e/1FAIpQLSc1-c_L9lVhZ9_a14fZr749bnZy3fTc3K4hRoZiPCy7Ccc32Q/viewform
Have a great day!
The help team is super supportive and helpful, even when I'm not sure the right question to ask. Highly recommend, and I'm grateful to all of them.
We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)
Great customer service, directed me to my issue immediately and was very informative and quick with response's.
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!
John's clear instruction on how to edit our gift cards was very helpful. Thank you so much for your assistance on this!
Thank you for your awesome review! We're glad to know that you received a great customer service from John!
If anything else comes up, please do not hesitate to let us know.
Wonderful App , Providing Gift cards and Loyalty in a heart touching way . This App is Recommended for every Store . Nice Support as well
It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains.
I love Rise! I recommended it to many people. I almost doubled my B2C revenue in 2021 and am hoping to continue increasing. Rise was definitely a part of that success. My only issue that I’ve been asking for is an integration with Stanped.io. I use Stamped for my reviews and currently am manually issuing rewards for reviews. It’s not ideal, as it adds another step to my process. I wish it were seamless.